Our news items relating to network security have a very common theme running through them – too many companies are ill-prepared against online threats and vulnerabilities. The failure of organizations to optimize their online defenses – and train their employees on network security – is demonstrated by the huge number of systems that get infected.
A considerable number of network infections are the result of employees downloading infected software onto their computers and mobile devices without authorization. This scenario would be avoided – and network security improved generally – with the implementation of an Internet content filter. Speak with us for more information.
If you have been following the security news, you will have seen that there has been a major increase in COVID-19 themed cyberattacks targeting remote workers. Cybercriminals are exploiting fear about the virus and the somewhat chaotic switch from mostly office-based workers to having virtually the entire workforce working remotely. Understandably given the speed at which businesses have had to adjust, vulnerabilities have been introduced.
The attack surface has increased considerably as a result of largely at-home workforces and cybercriminals have taken advantage. According to research conducted by Darktrace, in the United Kingdom, prior to the COVID-19 lockdown being imposed, around 12% of malicious email traffic was targeting home workers. The volume increased to around 60% after 6 weeks of lockdown, which clearly demonstrates the extent to which remote workers are being targeted.
The types of malicious emails being sent to remote workers have been incredibly diverse. Cybercriminals are using all manner of lures to get remote workers to click links and disclose their credentials or open malicious attachments and trigger malware downloads. Financial fraud has also increased with BEC gangs using the COVID-19 pandemic to fraudulently obtain funds from company accounts.
Early on in the pandemic when information about the virus was thin on the ground, emails were being sent offering important advice about preventing infection along with fake updates on cases. As the pandemic progressed and the effects started to be felt, cybercriminals started sending fake requests for donations to charities to help individuals adversely affected by COVID-19. As governments implemented furlough schemes and set up funds to help the employed and self-employed, campaigns were conducted that linked to websites that claimed to offer grants, allow workers to choose to be furloughed, or apply for financial support.
Attacks have targeted the tools that are being used by remote workers to connect to their offices and communicate with colleagues, with the likes of Zoom, Skype, GoToMeeting, and other corporate messaging systems being spoofed to infect users with malware. File sharing platforms have similarly been spoofed to get employees to disclose their credentials. Darktrace’s data shows there has been a massive increase in spoofing attacks during lockdown, increasing from around one fifth of attacks before lockdown to 60%.
It is not only cybercrime groups that are conducting attacks. State-sponsored hacking groups have similarly been taking advantage of the pandemic to steal sensitive data, including the latest COVID-19 research data on potential cures, vaccines, and treatments to further the response efforts in their own countries.
What is not always clear from the new reports is how the increase in cyberattacks targeting remote workers has translated into actual data breaches. Are these attacks succeeding or are companies managing to thwart the attacks and keep the hackers at bay?
There is a lag between intrusions being detected, breaches being confirmed, and announcements being made but it appears that many of these attacks are succeeding. In April, the International Association of IT Asset Managers issued a warning that while a rise in data breaches was to be expected as a result of the pandemic, the number of incidents was actually far higher than anticipated. It is also clear that ransomware attackers have stepped up their efforts to attack businesses. Even organizations on the frontline in the fight against COVID-19 have not been spared.
Threat actors have taken advantage of the opportunities offered by the pandemic. It is up to businesses to make sure their security measures are sufficient to thwart attacks. Combating cyberattacks on remote workers requires additional security measures to be implemented. One measure that is often overlooked but can greatly improve protection is DNS filtering.
A DNS filter provides protection against the web-based component of cyberattacks and is an important measure to implement to improve defenses against phishing and malware. Even with robust email security defenses in place, some messages will arrive in inboxes. A DNS filter provides an extra layer of protection by preventing users from visiting malicious websites linked in emails.
When a malicious link is clicked, a DNS query is made, and a DNS lookup is performed to find the IP address of the URL. DNS filtering ensures that the IP address is not returned if the URL is malicious. A DNS filter such as WebTitan also allows IT teams to block malware downloads, monitor internet activity, and carefully control the types of websites their remote users can access on corporate devices.
If you have not yet implemented a DNS filtering solution and would like more information on how it can protect against cyberattacks on remote workers, give the TitanHQ team a call today.
The 2019 Novel Coronavirus pandemic has caused major disruption for many businesses, and while it is far from business as usual for many firms, work has been continuing by letting employees work from home but doing so opens a business up to new cybersecurity risks, some of the most important of which we have covered in our COVID-19 cybersecurity checklist.
Under normal circumstances, the risks from allowing workers to spend some of their working week at home can be effectively managed, but having virtually the entire workforce working remotely creates many cybersecurity challenges. Further, threat actors are exploiting the pandemic and are actively targeting remote workers.
COVID-19 Cybersecurity Checklist
To help you address the risks of remote working we have produced a quick reference COVID-19 cybersecurity checklist covering some of the most important aspects of cybersecurity that should be addressed, in light of the recent rise in cyberattacks on remote workers.
All remote employees should be using VPNs to access corporate systems, but VPNs can also introduce vulnerabilities. There has been an increase in attacks exploiting unpatched vulnerabilities in VPNs during the pandemic and scans are being performed to find vulnerable VPNs.
VPNs clients must be kept up to date and patches should be applied promptly. There have been several attacks reported recently that have exploited the Pulse Secure vulnerability CVE-2019-11510 to deliver ransomware, even though a patch was released to correct the flaw in April last year. Vulnerabilities in other VPNS have also been targeted.
You should also consider disabling split tunneling for VPN profiles to prevent employees from accessing the internet directly while they are connected to corporate information systems or should ensure all internet traffic is routed through the VPN. You should enable multi-factor authentication for VPNs and create a separate VPN zone in your firewall and apply security policies to protect incoming and outgoing traffic.
Remote Desktop Protocol
Many businesses rely on Remote Desktop Protocol (RDP) to allow their employees to connect remotely, but If you do not use RDP, you should disable port 3389. There has been a growing number of brute force attacks on RDP. A recent Kaspersky report showed brute force attacks on RDP increased. There was a major increase between January and February, with global attacks rising to 93,102,836. In April, attacks had increased to a staggering 326,896,999.
If you use RDP, make sure strong passwords are set, enable multi-factor authentication, and ensure connections are only possible through your VPN – Do not allow RDP connections from outside.
Communication and Collaboration Platforms
You will need to use some form of communication and collaboration platform, such as a videoconferencing solution, to allow workers to easily get in touch with colleagues. There are many choices available, but the security capabilities of each can vary considerably. Some solutions that were considered to be secure, such as Zoom, have been shown to have vulnerabilities, some of which have been exploited in attacks. The U.S. National Security Agency (NSA) has recently issued a useful checklist for selecting appropriate communication tools along with information on how they can be used securely.
With everyone at home, burglaries may be down, and lockdown have reduced the risk of loss and theft of mobile devices, but encryption is still important. All corporate owned mobile computing devices should have encryption enabled, which is straightforward for Windows devices by enabling BitLocker. You should also encrypt web applications and FTP to ensure any data that is uploaded or downloaded is encrypted.
Ensure Firewalls are Enabled
Your employees will be beyond the protection of the corporate firewall so they should have local firewalls enabled. The easiest and most cost-effective way of applying a local firewall is to use the Windows Defender firewall, which can be configured through your MDM solution or Group Policy.
The volume of phishing emails may not have increased by a very large degree during the COVID-19 lockdown, but there have been a large number of phishing related data breaches. Phishers have changed their campaigns and are now extensively using COVID-19 themed campaigns, which are proving to be very effective. People crave information about COVID-19 and are responding to COVID-19 themed phishing emails in large numbers. Many of the emails we have seen have been highly convincing, spoofing authorities such as WHO and the CDC.
You should consider adding an additional layer to your email defenses if you are only using Microsoft’s Exchange Online Protection (EOP). Many phishing emails are bypassing Microsoft’s defenses and are being delivered to inboxes. SpamTitan can be layered on top of Office 365 protections and will greatly improve the detection of phishing emails and zero-day malware and ransomware threats.
Multi-factor authentication for email accounts should be set up. In the event that email credentials are compromised, multi-factor authentication should prevent those credentials from being used to access accounts.
You should also set up a system that allows employees to report any suspicious emails they receive to the security team, to allow action to be taken to remove all similar messages from the email system and to tweak email security controls to block the threats.
With email security improved, you should also take steps to block web-based attacks. Malicious websites can be accessed by employees through general web browsing, redirects via malvertising, malicious links on social media networks, and links in phishing emails. A DNS filtering solution such as WebTitan Cloud prevents employees from visiting known malicious websites and will block drive-by malware downloads. WebTitan Cloud will protect employees whether they are on or off the network. If you don’t have web filtering capabilities for remote workers, ensure that internet access is only possible through your VPN to ensure bad packets are filtered out.
Cybersecurity Alerts and Log Checking
You should have systems in place that generate cybersecurity alerts automatically and you should enable security logs and regularly check them for signs of compromise. Monitor the use of PowerShell and red team tools such as Mimikatz and Cobalt Strike. These tools are often used by manual ransomware attackers to move laterally once access to networks is gained.
There has been a massive rise in the number of telecommuting workers as a result of the 2019 Novel Coronavirus pandemic and cybercriminals are taking advantage. Phishing and malware attacks have soared in the past few weeks and home workers are being targeted.
Individuals who regularly worked from home before the COVID-19 crisis will be used to taking precautions when connecting to virtual environments set up by their employers, but huge numbers of employees are now logging in remotely for the very first time and may not be aware of the telecommuting cybersecurity risks. IT and IT security departments have also had to set up the workforce for home working in a hurry, and the sheer number of employees that have been forced into telecommuting means corners have had to be cut which has created opportunities for cybercriminals.
Even if the transition to having the entire workforce telecommuting has been expertly managed, risk will have increased considerably. Cybersecurity is far harder to manage when the entire workforce is outside the protection of the corporate firewall and with most workers telecommuting, the attack surface has grown considerably.
Telecommuting workers are seen as low hanging fruit and cybercriminals are taking advantage of the ease at which attacks can be conducted. Since January there has been a massive increase in phishing attacks, malware attacks, and attacks over the internet targeting remote workers.
NASA Sees “Exponential Increase” in Malware Attacks
On April 6, 2020, NASA sent a memo to all personnel warning of a massive increase in targeted attacks on the agency. NASA explained in the memo that the number of phishing attempts on NASA employees has doubled in the past few days and its systems designed to block employees from accessing malicious websites has gone into overdrive. The number of malicious websites that are now being blocked has also doubled, which strongly suggests employees are clicking on links in phishing emails and are being fooled by these scams. NASA also reports that there has been an “exponential increase in malware attacks on NASA systems.”
Attacks are being conducted by a diverse range of threat actors, from small players to prolific advanced persistent threat (APT) groups and nation-state sponsored hackers. NASA has warned its employees that those attackers are targeting NASA employees’ work and personal devices and that the attacks are likely to continue to increase throughout the Novel Coronavirus pandemic.
NASA is far from alone in experiencing a massive increase in attempted cyberattacks. Businesses of all sizes are now having to deal with unprecedented risks and are struggling to defend their networks from attack. They now have to defend a massively increased attack surface and the number of attacks has skyrocketed.
There are other factors that are making it difficult for employers. Employees crave information about the Novel Coronavirus and COVID-19 and cybercriminals are sending huge numbers of emails offering them just the information they seek. Huge numbers of websites are being set up that purport to offer advice on the Novel Coronavirus and COVID-19. Check Point has reported that more than 16,000 domains related to coronavirus or COVID-19 have been registered since January and those domains are 50% more likely to be malicious than other domains registered in the same period.
How to Protect Telecommuting Workers
There are three main ways that telecommuting workers are being attacked: Email, malicious websites, and the exploitation of vulnerabilities.
To prevent the latter, it is essential for software and operating systems to be kept up to date. This can be a challenge for IT departments at the best of times, but much harder when everyone is working remotely. Despite the difficulty, prompt patching is essential. Vulnerabilities in VPNs are being targeted by cybercriminals and offer an easy way to gain access to corporate networks. Employees should be told to make sure their VPN clients are running the latest software version and businesses should ensure their VPN infrastructure is kept up to date, even if it means some downtime while updates are applied.
TitanHQ Can Help You Strengthen Email and Web Security
Advanced email security defenses are now required to protect against phishing and email-based malware threats. Some of the COVID-19 phishing campaigns that are now being conducted include some of the most sophisticated phishing threats we have ever seen.
You should not rely on one form of email security, such as Microsoft’s Exchange Online Protection for Office 365 accounts. Layered defenses are essential. Office 365 email security can be significantly strengthened by layering SpamTitan on top of Microsoft’s EOP protections. SpamTitan does not replace Office 365 protections, it improves them.
SpamTitan is an advanced email security solution that incorporates powerful, real time updated AI-driven threat intelligence to block spam, phishing, malware, malicious links, and other email threats from incoming mail. SpamTitan sandboxing identifies threats that signature-based detection solutions miss and is effective at identifying and blocking zero-day malware threats.
Each day, the number of malicious websites related to COVID-19 grows. These websites are used to phish for sensitive information such as email and VPN credentials and for drive-by downloads of malware. To protect remote workers and prevent them from accessing these malicious websites, a web filtering solution is required.
WebTitan DNS Security offers protection against web-based threats and prevents employees from accessing known malicious websites. WebTitan DNS Security is seeing massively increased traffic demand for its scanning and web detection features, but the solution is cloud based and has been developed with scalability in mind. WebTitan DNS Security is blocking new threats as soon as they are identified to keep customers and their employees protected. The solution can be easily implemented to protect remote workers but inserting simple code into enterprise devices which points the DNS to WebTitan. That small change will ensure the internet is filtered for all employees, no matter where they are working.
TitanHQ is committed to providing safe and secure email and internet usage for our customers, partners and their users, now more than ever. Contact TitanHQ today for help improving security at your organization.
IT departments have been forced to address cybersecurity risks with remote workers in a hurry due to the 2019 Novel Coronavirus pandemic that has seen large sections of the workforce forced into working from home.
The International Workplace Group conducted a study in 2019 and found that 50% of employees spend at least half of the week working remotely, and 70% of workers spend at least one day each week working from home. The 2019 Novel Coronavirus pandemic has increased that percentage considerably. Many companies have all but closed down their offices and have told their employees they must work from home.
While this is an important strategy for ensuring the safety of the workforce, there are many cybersecurity risks with remote workers and IT departments will find it much harder to secure their systems, protect confidential data, and quickly respond to security incidents.
One of the biggest problems for IT departments is the speed at which changes had to be made to accommodate a massive increase in remote workers. There has been little time to prepare properly, provide training, and ensure the cybersecurity risks with remote workers are all addressed.
Cybercriminals are Targeting Remote Workers
The massive increase in remote workers due to the 2019 Novel Coronavirus pandemic has given cybercriminals easy targets to attack, and unsurprisingly remote workers are being targeted. Remote workers are seen as low hanging fruit and attacks are far easier than when workers are in the office.
Several phishing campaigns have been detected targeting home workers that attempt to obtain email and VPN credentials. These phishing attacks are likely to increase considerably over the coming weeks and months. Attacks on VPNs have also increased, with cybercriminals exploiting unpatched vulnerabilities to steal credentials and gain access to corporate networks.
Campaigns have been detected spoofing Zoom and other videoconferencing platforms. According to Check Point, there have been 1,700 new Zoom domains registered in 2020 and 25% of those have been registered in the past two weeks. Other videoconferencing and communication platforms are also being targeted.
Addressing Cybersecurity Risks with Remote Workers
The massive increase in the number of employees working from home has increased the attack surface dramatically. Laptops, smartphones, and tablets are remotely connecting to the network, often for the very first time. It is essential that al of those devices are secured and data is appropriately protected.
Any device allowed to connect to the network remotely must have the best security software installed to protect against malware. Devices must be running the latest versions of operating systems and patches need to be applied promptly. Some studies suggest that it takes companies around 3 months on average to patch vulnerabilities. For remote workers, patching needs to be accelerated considerably and, ideally, software and operating systems should be configured to update automatically. Computers used by remote workers must also have firewalls enabled.
Ensure Home Routers are Secured
With many countries in lockdown and people being told not to leave the house, one of the biggest problem areas with remote working has been solved. The use of unsecured pubic Wi-Fi networks. When remote workers connect to unsecured public Wi-Wi networks, it is easy for cybercriminals to intercept sensitive corporate data, steal login credentials, and install malware. The Novel Coronavirus pandemic has seen remote workers abandon coffee shops and public Wi-Fi access points and stay at home; however, home Wi-Fi networks may be just as vulnerable.
Home workers will connect to the internet through consumer-grade routers, which will be far less secure than the office. Home Wi-Fi is often poorly secured and many devices that connect to Wi-Fi will have scant security controls in place. Remote workers must ensure that their home Wi-Fi network is protected with a strong password and that routers have WPA2 enabled.
Ensure Remote Workers Use a VPN and Establish a Secure Connection
It is essential for remote workers to establish a secure connection when accessing work resources and the easiest way to do this is with a virtual private network (VPN). A VPN client should be installed on all devices that you allow to remotely connect to the network.
Several vulnerabilities have been found in VPNs over the past year, and even months after patches have been released by VPN solution providers that patches have yet to be applied. Patching VPNs can be difficult when they are in use 24/7, but prompt patching is essential. There has been an increase in cyberattacks exploiting vulnerabilities in VPNs in recent weeks. In addition to ensuring the latest version of VPN clients are used and VPN solutions are patched quickly, training must be provided to remote workers to ensure they know how to use VPNs.
Ensure Multifactor Authentication Is Enabled
Strong passwords must be set to prevent brute force password guessing attempts from succeeding, but passwords alone do not provide sufficient protection for remote workers. You must ensure that multifactor authentication is enabled for all cloud services and for email accounts. If credentials are compromised in a phishing attack, it will not be possible for the credentials to be used to access accounts and sensitive data without another factor also being provided, such as a one-time code sent to an employee’s cellphone.
Security Awareness Training for Remote Workers
IT staff will be well aware that even the best security defenses can be breached as a result of the actions of employees. Employees are the weakest link in the security chain, but through security awareness training risk can be significantly reduced. Most companies will provide security awareness training to staff as part of the onboarding process, and often refresher training sessions will be provided on an annual basis. Consider increasing training for remote workers and conducting training sessions far more frequently.
The purpose of cybersecurity awareness training is to teach employees the skills they will need to recognize and avoid threats and to change the mindset of workers and create a culture of cybersecurity. Best practices for cybersecurity must be taught to prevent employees from falling prey to cyberattacks when working remotely. Employees need to be made aware of the cybersecurity risks with remote workers, which may not have been covered in training sessions when employees were only working in the office. Training remote staff should now be a priority. It is important to step up training to help remote workers identify phishing emails, spoofing, impersonation attacks, and also to teach remote workers about good IT hygiene.
Protect Against Web-Based Attacks
The dangers that come from the internet should be covered in security awareness training, but not all web-based threats are easy for remote workers to identify. Malicious adverts can be found on all manner of websites that direct users to phishing sites and websites where drive by malware downloads occur. To address cybersecurity risks for remote workers when accessing the internet, a web filtering solution should be deployed.
Cloud-based web filters are the most practical choice as they are easy to deploy, require no software downloads, and do not need to be patched or updated as that is handled by the solution provider. DNS-based filters are the best choice as they will involve no latency, which can be a major issue when bandwidth will be limited in workers’ homes.
WebTitan prevents remote workers from visiting or being redirected to known malicious websites and allows IT teams to control the types of websites that can be accessed on work devices to further reduce risk. Since WebTitan integrates with Active Directory and LDAP, IT teams can monitor the internet activity of all employees and can configure the solution to block malicious file downloads and the downloading unauthorized programs onto work devices.
It is fair to say that more people are now working from home than ever before and the number is growing rapidly due to the coronavirus pandemic. Here we explore some of the key cybersecurity challenges for remote working and suggest ways that CIOs and IT managers can reduce risk, keep their networks secure, and protect their workers.
COVID-19 and Remote Working
Even in the absence of a pandemic, an increasing number of people are working from home for at least part of the week. One study conducted by the International Workplace Group in 2018 suggests 50% of employees spend at least two and a half days a week working from home and 70% spend at least one day a week working from home.
The coronavirus pandemic is rapidly changing that. Governments around the world are recommending people work from home if they possibly can and many want to do so to reduce the risk of contracting COVID-19. With the 2019 Novel Coronavirus pandemic likely to last for several months at the very least, that is unlikely to change any time soon. Businesses will come under increasing pressure to get their employees set up for working at home.
Cybersecurity Challenges for Remote Working
For many businesses, having to set up large number of employees to work from home in such a short space of time will have come as a major shock. Rather than being able to transition gradually, the quarantine measures and social distances demanded in response to the coronavirus pandemic has given businesses and their CIOs and IT teams little time to prepare and address the cybersecurity challenges for remote working.
Some employees will already be working from home some of the time, so they will be familiar with the steps they need to take to access work networks and applications securely from home, but for a great deal of workers this will be their first time. Those workers therefore need to be trained and made aware of the additional risks, they must learn how to access work systems remotely, and the steps they need to take to do so securely.
Measures need to be considered to reduce the harm that can be caused should devices be lost or stolen, as the risk of device theft increases considerably when IT equipment is taken out of the office. Even if workers are not venturing out of the house to coffee shops, home environments may not be as safe and secure as the office.
Cyberslacking is likely to increase considerably when workers are not being directly supervised due to working at home, so loss of productivity is a real issue. Productivity losses due to people working from home is a key business concern that should be addressed. Cyber risks also increase from internet access at home.
The risk of insider threats also increases with more remote workers. Steps should be taken to reduce the potential for fraud and data theft.
It is relatively easy for organizations to effectively manage risk when users are connected to internal networks when working in the office. Doing the same when most of the workforce is working remotely is a different matter entirely. As the attack surface increases, mitigating risks and protecting against cyberthreats becomes a major challenge.
There are also issues with authentication. A known individual may be attempting to connect to the network, but it becomes harder to determine is that person is who they claim to be. Authentication measures need to be stepped up a gear.
Many businesses will be faced with the problem of simply not having enough devices to allow workers to work remotely on company-issued devices, so the decision will need to be taken about whether to allow employees to use their personal devices. Personal devices are unlikely to have the same level of protection as company-owned devices and it is much harder to control what employees do on those devices and to protect against malware that could easily be transferred onto the work network.
There is also a greater risk of shadow IT when workers are home-based. The downloading of applications and use of non-authorized tools increases risk considerably. Vulnerabilities may be introduced that can easily be exploited by cybercriminals.
Then there is the problem of having so many people accessing work networks using VPNs. Systems may not be able to cope with the increased number, which means workers will not be able to connect and work from home. IT departments must ensure there is sufficient bandwidth and licenses for VPN solutions. Those VPNs also need to be updated and patched.
These are just some of the many cybersecurity challenges for home working. The list of security concerns is very long.
Cybercriminals are Taking Advantage of a Huge Opportunity
Cybercriminals are constantly changing tactics to attack businesses and the coronavirus pandemic offers them opportunities on a silver platter. It is unsurprising that they are taking advantage. In January, phishing campaigns were launched taking advantage of fear about coronavirus. Those campaigns have increased significantly as the COVID-19 crisis has deepened. Coronavirus and COVID-19 are being used as phishing lures and to COVID-themed emails are being used to distribute malware. Cyberattacks exploiting vulnerabilities in VPNs are also increasing.
As the COVID-19 crisis worsens and lockdowns are enforced, businesses will be forced to have more workers working from home and cyberattacks are likely to continue to increase. Since shutting down the business temporarily or indefinitely simply isn’t an option for most businesses, addressing the cybersecurity challenges for remote working will soon become critical.
Addressing the Cybersecurity Challenges for Home Working
Addressing the cybersecurity challenges for home workers is likely to be difficult. Listed below are some of the steps that should be taken to prepare.
When creating new accounts for home workers, ensure strong passwords are set and use the principle of least privilege to reduce risk.
Enable two-factor authentication.
Ensure workers can connect through VPNs and there are sufficient licenses and bandwidth.
Make sure VPN software is patched and the latest version is installed. Ensure procedures are in place to keep the software updated.
Consider disabling USB ports to prevent the use of portable storage devices. This will reduce the risk of malware infections and the risk of data theft.
Ensure portable devices are protected with encryption. Use software solutions that lock devices in the event of theft or allow devices to be remotely wiped.
Ensure you set up communications channels to allow remote workers to collaborate, such as teleconferencing, chat facilities, document sharing platforms, and SaaS applications. Make sure employees are aware of what can and cannot be shared via chat apps such as Slack and Google Chat.
Ensure staff are trained on new applications, the use of VPNs, and are aware of the additional risks from remote working. Train remote workers on how to identify phishing and other cybersecurity threats.
Ensure policies and procedures are set up for reporting threats to IT security teams. Instruct employees on the correct course of action if they believe they have fallen for a scam.
Implement a DNS filter to prevent employees from accessing high risk websites on corporate-issued devices and block downloads of risky file types.
Ensure email security controls are implemented to block phishing attacks and detect and quarantine malware threats.
How TitanHQ Can Help Protecting Remote Workers and Their Devices
TitanHQ has developed two cybersecurity solutions that can help businesses protect their remote workers and their networks from email and web-based threats. Being 100% cloud-based, these solutions are just as effective when employees are working remotely as they are for office workers.
SpamTitan Cloud is a powerful email security solution that protects against the full range of email threats. SpamTitan has advanced threat detection capabilities to detect known and zero-day phishing, spear phishing, malware, botnet, and ransomware threats and ensure the threats never reach inboxes. SpamTitan Cloud also scans outbound email to detect spamming and malware distribution, as well as improving protection against insider threats through tags for sensitive data.
WebTitan Cloud is a DNS filtering solution that provides protection from web-based attacks for user working on and off the network. Being cloud based, there is no need to backhaul traffic to the office to apply filtering controls. Since the filter is DNS-based, clean, filtered internet access is provided with no latency. Controls can easily be applied to restrict access to certain types of websites to prevent cyberslacking and block cybersecurity threats and malware downloads.
Both of these solutions are easy to implement, require no local clients, and can be set up to protect your employees in minutes. They are also available on a free trial if you want to evaluate the solutions before committing to a purchase.
For further information on SpamTitan Cloud Email Security and WebTitan Cloud DNS filtering and to discover how these solutions can help to protect your business and remote workers at this extremely challenging time, give the TitanHQ team a call today.
There are many ways that ransomware can be downloaded onto business networks, but most commonly, ransomware attacks occur via Remote Desktop Protocol (RDP), drive-by downloads, or email.
Scans are performed to discover organizations with open RDP ports, which are then attacked using brute force tactics to guess weak passwords. Cybercriminals also add credentials from historic data breaches to their password lists.
The best way to defense against this method of ransomware delivery is to disable RDP entirely; however, RDP is often required for remote management or remote access to virtual desktops, so this may not be an option. If RDP cannot be disabled, there are steps that should be taken to make it as secure as possible.
Use of strong passwords is important to protect against brute force attempts to guess passwords. You should follow NIST advice on creating complex passwords. Passwords must be unique and not used on any other platform. Two-factor authentication should be implemented to prevent stolen credentials from being used.
You must make sure you are running the latest software versions for servers and clients. RDP connections to listening RDP ports should only be permitted through a secure VPN, and ideally, an RDP gateway should be used. You should also restrict who is permitted to login to remote desktop. Finally, you should use rate limiting to lock users out after a set number of failed attempts to enter the correct password.
Drive-By Ransomware Downloads
Drive-by downloads occur on websites controlled by hackers, either their own sites or insecure sites that have been compromised. Malicious scripts are added to the websites that download ransomware and other malware payloads onto a user’s device when they visit the malicious webpage. This method of attack does not require any user interaction, other than visiting the malicious website. That could occur by clicking a malicious link in an email, via a redirect, or even through general web browsing.
A web filter such as WebTitan is one of the best defenses against drive-by ransomware downloads. WebTitan is a DNS filtering solution that prevents end users from visiting websites known to be malicious. Rather than connecting to the website, the user will be directed to a local block page if they attempt to visit a known malicious website. WebTitan can also be configured to block downloads of risky file types such as executable files.
Ransomware is also commonly delivered via email. This could be via an embedded hyperlink to a website where a drive-by download occurs or via malicious scripts in file attachments. Protecting against email-based attacks requires a defense in depth approach, as no single solution will provide total protection against all email attacks.
An advanced email security solution such as SpamTitan should be implemented. SpamTitan scans all inbound and outbound emails and uses a variety of techniques, including machine learning, to identify and block potentially malicious emails. SpamTitan incorporates two antivirus engines that detect known malware variants and a sandbox to analyze suspicious files for malicious actions. Sandboxing protects against never-before-seen malware and ransomware variants.
End user training is also important to ensure that in the event of a malicious email reaching an end user’s inbox, it can be recognized as such. A web filtering solution will help to ensure that any attempt to visit a malicious website via a hyperlink in an email or email attachment is blocked before ransomware is downloaded.
Ransomware as a Secondary Payload
Several ransomware operators use commodity malware to deliver their ransomware payloads. The threat actors behind DoppelPaymer ransomware have been using the Dridex banking Trojan to deliver their malicious payload, while the Ryuk ransomware gang uses the TrickBot Trojan.
Even if these commodity malware infections are discovered and removed, the ransomware gangs may still have access to systems. These commodity malware infections are often viewed as relatively trivial and when these malware variants are discovered the attacks are not properly investigated. The Trojans are removed, but the ransomware operators continue to spread laterally before deploying their ransomware payloads.
In the case of TrickBot, once it is downloaded it gets to work harvesting data such as passwords files, cookies, and other sensitive information. Once the attackers have harvested all the data they can, a reverse shell is opened to the Ryuk ransomware operators who perform recon of the network and attempt to gain administrator credentials. They then use PSExec and other Windows tools to deploy ransomware on all devices connected to the network.
That is exactly what happened with the attack on the e-discovery firm, Epiq Global. The initial TrickBot infection occurred in December 2019. Access was provided to the Ryuk operators who deployed the ransomware on February 29, 2020. Prior to the deployment of ransomware, the Ryuk operators compromised computers in all 80 of Epiq’s global offices.
TrickBot and other Trojans are primarily delivered via phishing emails. SpamTitan will help to keep you protected against these Trojans and other ransomware downloaders.
TitanHQ and Pax8 have announced a new strategic partnership that will see TitanHQ’s cloud-based email security and DNS filtering solutions incorporated into the Pax8 ecosystem.
Pax8 simplifies the journey into the cloud through billing, provisioning, automation and industry-leading PSA integrations and is proven leader in cloud distribution. Pax8 has achieved position 60 in the 2019 Inc. 5000 list of the fastest growing companies and has been named CRN’s Coolest Cloud Vendor and Best in Show at the NextGen and Xchange conferences for two years in a row.
In order to have products added to the Pax8 marketplace, vendors must have developed exceptional channel friendly solutions. As the leading provider of cloud-based email and web security solutions for managed service providers (MSPs) serving the SMB marketplace, TitanHQ was an ideal fit.
Under the new partnership, Pax8 partners will have easy access to TitanHQ’s leading email security solution, SpamTitan Cloud, and can protect clients from web-based threats with WebTitan Cloud, TitanHQ’s DNS filtering solution.
These cloud-based AI-driven solutions help MSPs secure their own environments and protect their clients from malware, ransomware, botnets, viruses, and phishing and email impersonation attacks and avoid costly data breaches.
Both solutions have been developed with MSPs firmly in mind. The solutions are easy to integrate into an MSP’s security stack through TitanHQ’s APIs, there are multiple hosting options, the solutions can be supplied in white label form, and there are generous margins. Pax8 partners also benefit from a fully transparent pricing policy and industry leading technical support.
TitanHQ’s solutions have much loved by users and are consistently rated highly on business software review platforms, including G2 Crowd, Gartner Peer Insights, and Capterra.
“Our partners are excited about the addition of TitanHQ and the ability to protect their clients’ businesses by blocking malware, phishing, ransomware, and links to malicious websites from emails.” said Ryan Walsh, chief channel officer at Pax8.
At face value, SpamTitan and VadeSecure may appear to be equivalent products. In this post we offer a comparison of SpamTitan and VadeSecure to help managed service providers (MSPs) differentiate between the two solutions.
SpamTitan and VadeSecure
SpamTitan and VadeSecure are two email security solutions that block productivity-draining spam emails, phishing emails, and malspam – spam emails that deliver malware or malware downloaders. These cloud-based solutions assess all incoming emails and determine whether they are genuine communications, unwanted spam, or malicious messages and deal with them accordingly to prevent employees from opening the messages.
TitanHQ is the leading provider of cloud-based email and web security solutions for MSPs that serve the SMB market and has been providing email security for MSPs for more than 2 decades. SpamTitan is TitanHQ’s email security offering, which has been developed for SMBs and MSPs that serve the SMB market.
VadeSecure is a French company that has developed an email security solution for the SMB market. As is the case with SpamTitan, VadeSecure offers protection from email-based threats and provides an important extra layer of security, especially for Office 365 environments. The company is now venturing into the MSP market and has recently raised an additional $79 million in venture capital to help it make inroads into the MSP market. However, at present, the solution is primarily geared toward SMBs rather than MSPs that serve them.
Enhanced Phishing Protection for Office 365 Accounts
Office 365 is the most widely used cloud service by user count and 2019 figures show that Office 365 cloud services are used by 1 in 5 corporate employees, with Office 365 email being the most common. With so many businesses using Office 365 for email, it should come as no surprise that Office 365 email accounts are being heavily targeted by hackers and scammers.
Microsoft does have measures in place to block spam and phishing emails, but the level of protection provided by Exchange Online Protection (EOP) is not sufficient for many businesses. A large percentage of phishing emails manage to sneak past Microsoft’s defenses. According to research from Avanan, 25% of phishing emails are delivered to Office 365 inboxes.
Consequently, additional protection is required, and many businesses choose to implement an anti-phishing solution provided by third parties such as SpamTitan and VadeSecure. MSPs also offer third party solutions to block phishing attacks on Office 365 accounts, not only to better protect their customers, but also to reduce the amount of time they spend mitigating phishing attacks that have not been blocked by EOP.
SpamTitan and VadeSecure have been developed to work on top of Office 365 and add an important extra layer of protection for Office 365 email.
Here we will concentrate on a comparison of SpamTitan and VadeSecure with a specific focus on the features and benefits for MSPs rather than SMBs.
Comparison of SpamTitan and VadeSecure for MSPs Serving the SMB Market
Since VadeSecure has historically focused on the Telco market, the email security solution lacks many features to make MSP’s lives easier and does not provide the level of control, flexibility, or the management tools and reports that MSPs seek. SpamTitan has been developed by MSPs for MSPs, so important features for MSPs have always been offered. We will cover these features below, but initially it is useful to include an infographic that summarizes some of the basic features of SpamTitan and VadeSecure for comparison purposes.
Basic Features of SpamTitan and VadeSecure
SpamTitan Features for MSPs Not Offered by VadeSecure
This comparison of SpamTitan and VadeSecure may seem a little one-sided, and that is because VadeSecure is very much focused on end users rather than MSPs. No doubt the solution will be updated to incorporate more MSP-friendly features over time as the company tries to move into the MSP market, but at present, the features below are provided by SpamTitan but are not offered by VadeSecure.
Configuration Flexibility and Customization Potential
One of the biggest bug bears with VadeSecure is the inability to configure the solution to suit the needs of MSPs. It is not possible to create custom rules for instance, and MSPs must therefore use the Exchange Admin functionality of Office 365.
With SpamTitan, MSPs can create rules based on their own requirements and the needs of each individual client, and those rules can be highly granular and can easily be applied to specific groups, users, and for specific domains. That level of granularity and the ease of customization allows MSPs to fine-tune filtering policies to maximize the detection of threats while minimizing false negatives. MSPs can easily select more permissible or more aggressive policies for each client, but with VadeSecure there is no option for customization for each customer.
SpamTitan includes a full multi-tenancy view of all customers, with multiple management roles. This allows MSPs to easily monitor their entire customer base and trial base, assess the health of the deployments, view activity volumes across all customers, and quickly identify issues that require attention. With VadeSecure, there is no possibility of integrating with PSAs and RMMs, and there is no customer-wide view of the entire system.
Highly Granular Reporting
MSPs can tell their clients how important it is to improve their security defenses, but they must also be able to demonstrate that the solutions are proving effective at blocking threats to ensure they can continue to provide those services and receive regular, repeating revenue.
With SpamTitan, MSPs have highly granular reports that give them full visibility into what is happening and a detailed view of system performance. Client reports can easily be generated to show them how effective the solution is and why it is important to keep it in place. Furthermore, this level of reporting – per domain, per group, and at the group domain level – gives MSPs the information they need to identify potential issues and obtain detailed information on spam emails. The solution also has the management capabilities to allow any issues to be quickly identified and corrected to ensure the solution remains effective over time. With VadeSecure, visibility and control options are lacking and there are no options for demonstrating how effective the solution is and to demonstrate that to clients.
High Margins and Significant Revenue Potential
As previously mentioned, the flexibility and scope for customization is a real benefit for MSPs as it allows them to add more value through superior management capabilities. That means MSPs can build solutions that really benefit their clients and it helps them become more of a strategic partner rather than an IT service provider. It is much harder for clients to change a strategic partner than switch IT service providers. VadeSecure lacks this customization which means it is not possible for MSPs to add value to generate reliable, recurring revenue.
Further, with VadeSecure you get one product, but TitanHQ offers a trio of solutions for MSPs to better protect their clients and add more recurring revenue streams. Through the TitanShield for Service Providers program, MSPs also have access to WebTitan DNS filtering and ArcTitan email archiving. This allows MSPs to maximize revenue from each client by cross-selling new services, while also offering a layered security package to protect clients from the full range of email- and web-based threats.
Fully Transparent Pricing
When it comes to pricing, VadeSecure (and many other email security solutions) lack transparency and the pricing model is complex and expensive. Several features are not included as standard with VadeSecure and come at an additional cost. This makes it hard to perform a SpamTitan and VadeSecure pricing comparison.
For instance, with VadeSecure the solution is priced per module, so the Greymail, Spam, and Virus Protection options are not provided as standard and have to be added onto the cost. Based on feedback we have received from MSPs the solution is expensive, which reduces MSP profits and makes the email security solution more difficult to sell to SMBs.
With VadeSecure, the total number of users is not aggregated, which shows a lack of experience of working with MSPs. An MSP with 100 x 10-seat licenses will have that pay at 10 seats each rather than 1,000 seats overall. As such, discounts will be far lower.
With SpamTitan there is just one price which includes all features, including sandboxing, full support, dual anti-virus protection, all security modules, and updates. Furthermore, the price is exceptionally competitive (less than $1 per user). The pricing model was created to incorporate the flexibility for dealing with fluctuating numbers of customers, which often happens when providing managed email services.
Effectiveness at Blocking Threats
Price, usability, and flexibility are all important for MSPs, but features and benefits are the icing on the cake. Email security solutions are used to protect against threats, so the effectiveness of a solution is critical. SpamTitan and VadeSecure are effective at blocking threats and will provide an important additional layer of security for Office 365 users, but feedback we have received from MSPs show there is a clear winner.
VadeSecure includes ‘time-of-click’ protection against embedded hyperlinks, which rewrites URLs and sends them to a scanner. However, MSPs have reported that it can take a long time for phishing emails to be detected, even after threats would be blocked by Chrome. That means that phishing emails are being delivered and there is a window during which a successful attack could occur. This URL click feature only appears to work in OWA or the Outlook client as it is an API integration with Office 365.
SpamTitan includes more advanced detection methods to ensure that malicious URLs are detected and phishing emails are filtered out. SpamTitan includes SURBL filtering and other malicious URL detection mechanisms that complement the default mechanisms in Office 365 such as Recipient Verification Protocols, Sender Policy Frameworks, and Content Filter Agents. This means end users are better protected and there is a much lower probability of a phishing email evading detection.
Dual anti-virus protection is also provided and SpamTitan features a sandbox where suspicious attachments can be safely analyzed for malicious actions. This provides superior protection against malware, ransomware, and zero-day threats that are not detected by the two AV engines.
Any business that processes card payments is a target for cybercriminals, but restaurants in particular are favored by hackers. Over the past few weeks, cybercriminals have stepped up their efforts to attack these businesses and several restaurant chains have had their systems compromised. In all cases, malware has been installed on point-of-sale systems that steals payment card information when diners pay for their meals.
Many of the attacks have hit restaurant chains in the Midwest and East, with credit card data from diners recently having been listed for sale on the underground marketplace, Joker’s Stash. A batch of approximately 4 million credit and debit cards is being offered for sale, which comes from malware attacks at Moe’s, McAlister’s Deli, Krystal, and Schlotzsky’s.
The cyberattack on Krystal was detected in November, with the other three chains, all owned by Focus Brands, attacked in August. In total, the above chains have more than 1,750 restaurants and almost half of those locations, mostly in Alabama, Florida, Georgia and North and South Carolina, were affected.
Catch Hospitality Group also announced in November that it had suffered a cyberattack which had seen malware installed on its point-of-sale system that scraped and exfiltrated payment card data as diners paid for their meals. The data breach affected customers of Catch NYC, Catch Roof, and Catch Steak restaurants. Fortunately, the devices used to process the majority of payments were unaffected. Malware was on the Catch NYC and Catch Roof devices between March 2019 and October 2019, with Catch Steak affected between September 2019 and October 2019.
Church’s Chicken restaurants were also attacked in a separate incident in October. The majority of its 1,000+ restaurants were not affected, but at least 160 restaurants in Alabama, Arkansas, Florida, Georgia, Illinois, Louisiana, Mississippi, Missouri, South Carolina, Tennessee and Texas had malware installed on their POS system.
Other restaurant chains that have been attacked in 2019 include Checker’s Drive-In, Cheddar’s Scratch Kitchen, Huddle House, Applebee’s, Chilli’s, and Earl Enterprises (Buca di Beppo, Chicken Guy, Tequila Taqueria, Mixology, Planet Hollywood). Malware n the systems of Earl Enterprises had been present for almost a year before it was detected.
How to Improve Restaurant Cybersecurity
Restaurants process many thousands of card transactions which makes them an attractive target for hackers. Restaurants often use out-of-date operating systems, have vulnerability-ridden legacy hardware, and their cybersecurity solutions often leave a lot to be desired. Consequently, cyberattacks on restaurants are relatively easy to perform, at least compared to many other types of businesses.
In order to infect the POS system, the attackers will need network access. That is most commonly gained via phishing emails, drive-by malware downloads, or by abusing remote access tools. Direct attacks are also possible using techniques such as SQL injection and weak passwords can be easily guessed using brute force tactics.
The malware that sits on systems and exfiltrates data tends to have a very small footprint and is often stealthy as it needs to be present for long periods of time to collect payment card data. That can make it hard to detect when it has been installed. The key to security is therefore improving defenses to make sure the malware is not installed in the first place, which means preventing the attackers from gaining access to the network.
Listed below are some easy-to-implement steps that will help restaurants improve their security posture and block attacks. The key is defense in depth through layered security.
Use an enterprise-grade firewall –Ensure an enterprise-grade firewall is purchased. A firewall will prevent unauthorized individuals from gaining access to your network resources.
Patch promptly and update all software and firmware – Ensure patches are applied promptly and software and firmware updates are implemented when they are released. That includes all systems and networked devices, not just your POS.
Upgrade hardware – When your hardware is approaching end of life it is time to upgrade. Unsupported hardware (and software) will no longer be updated and vulnerabilities will no longer be fixed.
Lockdown your POS: Use whitelisting or otherwise lock down POS systems to make it harder for malware to operate. Only allow trusted apps to run on your POS systems.
Install powerful antivirus software – Ensure all devices are protected by a powerful anti-virus solution and that it is set to update virus definitions automatically. Regularly scan the network for malware, especially your POS.
Implement an intrusion detection system – These systems monitor the network for unusual activity that could indicate a malware infection, attackers searching the network for the POS system, and unusual traffic that could indicate data exfiltration.
Change all default passwords and set strong passwords – To protect against brute force attacks, ensure strong passwords are set on all systems and all default passwords are changed. Also implement rate limiting to block attempts to access a system or device after a set number of failed password attempts.
Implement a powerful spam filtering solution – A powerful email security solution, such as SpamTitan, is required to prevent spam and malicious emails from being delivered to end users. Even if you have Office 365, you will need a third-party email security solution to block email-based threats.
Restrict Internet access with a DNS filter – A DNS filter such as WebTitan provides protection against drive-by malware downloads and web-based phishing attacks. WebTitan will block all known malicious websites and those with a low trust score. The solution can also be configured to prevent employees from accessing categories of websites where malware downloads are more likely.
Disable Remote Access if Possible – Disable Remote Desktop Protocol and all remote access tools. If remote access tools are required to allow essential maintenance work to be completed, ensure they can only used via a VPN and restrict the people who can use those tools.
The WannaCry ransomware attacks that started on May 12, 2017 were blocked quickly when a kill switch was identified and activated, but how much money did WannaCry make during the time it was active?
WannaCry was a devastating global cyberattack, the likes of which had been predicted by many cybersecurity professionals but had yet to materialize. WannaCry was the fastest spreading ransomware ever created.
WannaCry combined ransomware with a worm, which allowed it to automatically spread and infect huge numbers of devices on a network. The ransomware exploited a vulnerability in Windows Server Message Block (SMBv1) using an NSA exploit called EternalBlue.
The flaw exploited by EternalBlue had been reported to Microsoft and a patch was issued in March 2017, two months before the attacks started. However, many businesses were slow to apply the patch and were vulnerable to attack. Within a matter of hours, around 200,000 computers had been attacked in 150 countries. It is worth noting here that there are still many computers that have not been patched more than 2 and a half years after the patch was released, in spite of widespread news coverage about the threat of attack and its huge cost. WannaCry is still one of the biggest ransomware threats and accounts for a significant percentage of all successful ransomware attacks in 2019.
WannaCry was blocked by a British security researcher who discovered the ransomware checked a domain name prior to encrypting data, but that domain name had not been registered. He purchased the domain name, thus preventing file encryption.
That said, the speed at which the ransomware spread meant many devices were infected and encrypted. Since businesses were not protected if the ransomware encryption had already started by the time the kill switch was activated, the attackers must have had a huge payday. So how much did WannaCry make?
By today’s standards, the ransom demand was very small. Just $300 per infected device, which doubled to $600 if the payment was not paid within 3 days. It is actually easy to see how many payments were made, as the transactions are detailed in the blockchain. The recipient remains anonymous, but the payments can be seen.
The three Bitcoin addresses known to have been used in the WannaCry attacks currently show 430 payments have been made and 54.43228033 BTC has been sent to those accounts. The value of BTC is somewhat volatile and was much higher at points between now and the attacks, but at today’s exchange rate that equates to around $386,905. Most of the BTC payments have now been moved out of the accounts so they attackers have managed to cash out. Payments are also still being made to those accounts. The latest payments to one of the addresses were made in December 2019.
$386,905 may not seem like much of a payday considering the number of devices infected and the damage caused by the attack, and it’s not. Further the attackers will need to convert that total to real money, and a considerable amount will be lost in that process. The payday was tiny considering the scale of the attack. However the cost of the attack to businesses was colossal.
The National Health Service in the United Kingdom was hit bad and the cleanup operation, and loss of business while that occurred, has been estimated to have cost £92 million. That was just one victim, albeit a major one. Estimates on the total cost of WannaCry range from hundreds of millions to $4 billion globally.
Next time you delay applying a patch or updating software, consider WannaCry and the potential costs of exploitation of a vulnerability. In all of the above cases – all 200,000+ attacks – applying the patch would have prevented the attack and the huge cost of remediation.
Black Friday phishing scam are rife this year. With almost a week to go before the big discounts are offered by online retailers, scammers are stepping up their efforts to defraud consumers.
Spam email campaigns started well ahead of Black Friday this year and the scams have been plentiful and diverse. Black Friday phishing emails are being sent that link to newly created websites that have been set up with the sole purpose of defrauding consumers or spreading malware and ransomware. It may be a great time of year to pick up a bargain, but it is also the time of year to be scammed and be infected with malware.
A wide range of spam emails and scam websites have been detected over the past few weeks, all of which prey on shoppers keen to pick up a bargain. This year has seen the usual collection of almost too-good-to-be-true offers on top brands and the hottest products, free gift cards, money off coupons, and naturally there are plenty of prize draws.
Anyone heading online over the next few days to kick start their holiday shopping spree needs to beware. The scammers are ready and waiting to take advantage. With legitimate offers from retailers, speed is of the essence. There is a limited supply of products available at a discount and shoppers are well aware that they need to act fast to secure a bargain. The scammers are playing the same game and are offering limited time deals to get email recipients to act quickly without thinking, to avoid missing out on an exceptional deal.
This time of year always sees a major uptick in spam and scams, but this year has seen much more sophisticated scams conducted than in previous years. Not only are the scammers insisting on a quick response, several campaigns have been identified that get users to help snag more victims. In order to qualify for special offers or get more deals, the scammers require users to forward messages and share social media posts with their friends and contacts. This tactic is highly effective, as people are more likely to respond to a message or post from a friend.
So how active are the scammers in the run up to Black Friday and Cyber Monday? According to an analysis by Check Point, the number of e-commerce phishing URLs has increased by 233% in November. Those URLs are being sent out in mass spam campaigns to direct people fake e-commerce sites that impersonate big name brands. Those sites are virtual carbon copies of the legitimate sites, with the exception of the URL.
While consumers must be wary of Black Friday phishing scams and potential malware and ransomware downloads, businesses should also be on high alert. With genuine offers coming and going at great speed, employees are likely to be venturing online during working hours to bag a bargain. That could easily result in a costly malware or ransomware infection.
The scams are not limited to the run up to Black Friday. Cyber Monday scams can be expected and as holiday season fast approaches, cybercriminals remain highly active. It’s a time of year when it pays to increase your spam protections, monitor your reports more carefully, and alert your employees to the threats. A warning email to employees about the risks of holiday season phishing scams and malicious websites could well help to prevent a costly data breach or malware infection.
Its also a time of year when a web filtering solution can pay dividends. Web filters prevent employees from visiting websites hosting exploit kits, phishing kits, and other known malicious sites. They can also be configured to block downloads of malicious files. A web filter is an important extra layer to add to your phishing defenses and protect against web-based attacks.
If you have yet to implement a web filter, now is the ideal time. TitanHQ is offering a free trial of WebTitan to let you see just how effective it I at blocking web-based threats. What’s more, you can implement the solution in a matter of minutes and get near instant protection from web-based phishing attacks and holiday season malware infections.
According to research from Channel Futures, security is the fastest growing service for 73% of managed service providers (MSPs). If you have yet to start offering security services to your clients, you are missing out on a steady income stream that could really boost your profits. But where should you start? What services should you be offering? In this post we will be exploring the ideal security stack for MSPs and the essential services that should form the core of your security offering.
Why is Managed Security is so Important?
As an MSP, you should be aware of the importance of security. Companies are being targeted by cybercriminals and data breaches are occurring at an alarming rate. It is no longer a case of whether a business will be attacked, it is a case of when and how often.
Many SMBs do not have sufficiently skilled staff to handle IT and it is far easier, and often more cost effective, to outsource their IT to MSPs. The same is true for security, but even more so due to the difficulty finding sufficiently skilled cybersecurity staff. With so many positions available and a national shortage of cybersecurity staff, cybersecurity professionals can afford to pick and choose there they work. SMBs must ensure they are well protected against cyberattacks, so they look to MSPs to provide security-as-a-service either as a stop gap measure while they try to fill internal positions or so they can forget about security and let an MSP look after that side of the business.
If you are not providing security services to your clients, they will most likely search for another MSP that can protect their business from threats such as malware, ransomware, phishing, botnets, and prevent costly data breaches.
What do SMBs Want?
SMBs may be aware of the need for security, but they may not be so clued up about the solutions they need to protect them from cyber threats. You may need to explain to them exactly what they need and why. What is vital when explaining cybersecurity to SMBs is to emphasize the need for layered security. No single solution will provide protection against all threats and you will need to educate your clients about this.
Layered security is essential for protecting against ever increasing cybersecurity threats. No single solution will provide total protection. You need overlapping layers so that if one layer is bypassed, others are there to block the attack.
You should certainly be initiating conversations with your clients about security. Many SMBs only look for security services after they experience a costly data breach. By being proactive and approaching your clients and offering security services, you will not only have a much greater opportunity for increasing sales quickly, you will help them avoid a costly data breach and will not have to clear up the mess that such a breach causes.
What is the Ideal Security Stack for MSPs?
The best place to start is with a cybersecurity package that includes the core security services that all businesses need to protect them from a broad range of threats. Different packages can be offered based on the level of protection your clients need and their level of risk tolerance. Extra services can always be provided as add-ons.
There are four key security services you should be offering to your clients to give them enterprise-grade protection to secure their networks and protect against the main attack vectors. The ideal security stack for MSPs will differ from company to company, depending on the kind of clients that each MSP has. It may take some time to find the ideal security stack, but a good place to start is with core security services that every business will need.
Core Security Services for MSPs
Firewalls are essential for securing the network perimeter and separating trusted from untrusted networks. They will protect network resources and infrastructure against unauthorized access. It may even be necessary to implement multiple firewalls.
Email security is essential as this is the most common attack vector. Without email security, malware and phishing emails will hit inboxes and employees’ security awareness will be regularly put to the test. The threat of email attacks cannot be understated.
Email security must be explained to clients to ensure they understand its importance and why standard email security such as that provided by Microsoft through Office 365 simply doesn’t cut in anymore. Too many threats bypass Office 365 defenses. A study by Avanan showed that 25% of phishing emails bypass Office 365 security and are delivered to inboxes.
DNS filtering is also a requirement to protect against web-based attacks such as malvertising, drive-by downloads, and exploit kits. Even the best email security solutions will not block all phishing threats. DNS filtering provides an additional layer of security to protect against phishing attacks. While email was once the primary method of delivering malware, now malware is most commonly delivered via web-based attacks. The average business user now encounters three malicious links per day and 80% of malware is downloaded via the internet. Further, with more and more employees spending at least some of the week working remotely, protection is needed for public Wi-Fi hotspots. DNS filtering provides that protection when they are off the network.
Endpoint security solutions add another layer to the security stack. If any of the above solutions fail and malware is downloaded, endpoint security solutions will provide extra protection. This can include basic protection such as antivirus software or more advanced solutions such as intrusion detection systems.
When choosing solutions for your security stack, it is important to make sure they work seamlessly together. This can be difficult if you purchase security solutions from a lot of different vendors.
Additional Services to Add to your Security Stack.
The above security services should form the core of your security offering, but there are many additional services you can easily provide to ensure your clients are better protected. These can be offered as addons or as part of more comprehensive security packages.
Data loss protection
Email archiving and backup services
Vulnerability scanning and patch management
Security policy management
Security information and event management (SIEM)
Incident response and remediation
Security awareness training and phishing email simulations
How TitanHQ Can Help
TitanHQ is the global leader in cloud-based email and web security solutions for the MSP that services the SMB market. TitanHQ products are consistently rated highly by MSPs for the level of protection, ease of use, ease of admin, and the level of support provided.
The TitanHQ portfolio of cybersecurity products consists of three core solutions:
SpamTitan Email Security
WebTitan DNS Filtering
ArcTitan Email Archiving
Each of these solutions has a 100% cloud-based architecture and has been developed for MSPs to easily incorporate into their security stacks. TitanHQ offers seamless deployments and easy incorporation into MSP’s management portals via RESTful API.
The above solutions can be supplied with multiple hosting options. You can host with TitanHQ, on your existing infrastructure or in the cloud with AWS, Azure or any other system.
SMBs want to know they are protected, but many don’t care about what solutions are used. This gives you an opportunity to reinforce your brand. This is easily achieved with TitanHQ as the above solutions can be provided in white label form, ready for you to add your own branding. You can even customize the user interface and only include the features that you need to reduce complexity.
Need reports for your clients? No problem. TitanHQ has an extensive range of pre-configured reports that can be scheduled to ease your admin burden, including board-level reports with scope to create your own reports to meet you and your clients’ needs.
Other key features for MSPs include:
Automated policy management
Full visibility of usage
Flexible, affordable, and transparent pricing with monthly billing
Set and forget solutions to ease the admin burden
World-class customer support included with all solutions
Generous margins for MSPs
Excellent MSP program – TitanShield – with dedicated account managers, assigned sales engineers, scalable pre-sales and technical support, and sales and technical training
TitanHQ has made it as easy as possible for MSPs to start offering security services to their clients. These solutions will also help established security-as-a-service providers ease their management burden and improve their margins.
To find out more about the TitanShield program and for further information on any or all of TitanHQ’s security solutions for MSPs, get in touch with the channel team today. Product demonstrations can be arranged and free 14-day trials are available to allow you to see for yourself why TitanHQ is the leading provider of email and web security solutions for MSPs.
The event will be attended by thousands of IT professionals, business owners, and industry leaders who will be discussing the IT industry, recent advances in information technology, and the latest trends affecting MSPs. The conference provides an excellent opportunity for learning, networking, and collaboration and boasts an extensive program of interactive sessions, keynotes, and in-depth training sessions. The event also showcases the latest IT solutions and provides tips and tricks to ensure every ounce of value is squeezed from those tools.
This year’s event promises to be bigger and better than ever before, thanks to an all-star cast of thought leaders and industry professionals who will provide practical advice to help you improve every aspect of your business.
Connect IT Europe covers the entire Kaseya universe and the diverse ecosystem of solutions that serve IT professionals. The conference will help attendees find new revenue streams, increase their profit margins, and simplify IT management through educational presentations, workshops, roundtables, and interactive challenges.
As the leading provider of cloud-based email and web security solutions for MSPs serving the SMB market, TitanHQ is proud to be a Silver sponsor of the event. Attendees will have the opportunity to discover why TitanHQ is the leading provider of cloud-based email and web security solutions for MSPs servicing the SMB marketplace and the features and benefits of SpamTitan email security, WebTitan DNS filtering, and ArcTitan email archiving that make the solutions such a hit with MSPs and IT professionals.
The event will be attended by TitanHQ Strategic Alliance Manager Marc Ludden and Alliances/MSP Partner Manager Eddie Monaghan. Marc and Eddie will be explaining the recently launched TitanShield program for MSPs and how TitanHQ solutions can help MSPs improve efficiency, profitability, and security of their operations and enhance their customers’ security postures.
If you would like further information on TitanHQ products, feel free to reach out to Marc and Eddie ahead of the event:
Eddie Monaghan, MSP Alliance Manager, LinkedIn
Marc Ludden, MSP Alliance Manager, LinkedIn
TitanHQ is proud to be a platinum sponsor of DattCon19, Paris – The leading event for MSPs looking to keep up to date on the latest industry trends, learn best practices, form new and profitable partnerships, and obtain invaluable advice that will help them grow their business and become more successful.
The event gives the TitanHQ team an opportunity to meet with leading MSPs, MSSPs, and ISPs and explain why TitanHQ is the global leader in cloud-based email and web security solutions for the MSP that services the SMB market.
The team will be available to explain the benefits of the TitanShield MSP program and show just how easy it is to integrate TitanHQ products into your service stacks and start rolling out spam filtering, web filtering, and email archiving to your customers… and the best way to sell those services, reduce the time you spend on providing support, and improve the profitability of your business.
The event will be attended by Rocco Donnino, TitanHQ VP of Strategic Partnerships, Marc Ludden, TitanHQ Strategic Alliance Manager, and Eddie Monaghan. Alliances/MSP Partner Manager.
On Tuesday October 22 between 11:15am and 11:35am, Rocco Donnino will be explaining Email & Web Security for the SMB Market. Rocco will talk about the trends TitanHQ are seeing in the email and web security for SMB markets globally, drawing on the experience from working with over 2,200 MSP customers worldwide.
Marc Ludden and Eddie Monaghan will be on hand to meet with MSPs and ISPs to explain the benefits of joining the TitanShield MSP Program and how best to take advantage of TitanHQ’s proven technology and deliver our advanced network security solutions directly to their client base. The pair will be helping MSP partners push TitanHQ products downstream to their customers and grow their businesses.
The event will be attended by more than 1000 MSPs, ITSPs, and industry leaders. Over the three days of the conference, attendees will get to hear from the most successful MSPs and MSSPs and discover what they are doing differently and how they are driving growth.
The sessions, keynotes, and networking opportunities will help you get better at running your business with Datto Solutions and discover how the addition of key products such as SpamTitan email security, WebTitan DNS filtering, and ArcTitan email archiving can improve profitability and add greater value.
The keynotes will be bigger and better than ever before and will be taken by 80 of the best and brightest business tycoons, MSPs, and Datto executives, who will share valuable real-world insights and best practices.
The Peer Forums are more intimate small-group roundtable sessions that provide high-value networking on key topics. These sessions are driven by attendees who will share pain points, success stories, and best practices that have been proven to help MSPs grow their business. This year’s Peer Forums are on the following topics:
Service Delivery: Driving Efficiency & Automation
Selling Networking as a Managed Service
Women in Tech
French Language Peer Forum: Business Strategy
Service Delivery: Service Desk & Professional Services
M&A: How Do I Acquire or Be Acquired?
Security: Securing Your MSP First
German Language Peer Forum: Business Strategy
Service Delivery: Client Engagement & vCIO
Add to that the networking opportunities and the stunning location and you have an invaluable event that is not to be missed.
DattoCon19 Paris will be taking place on October 21st, 22nd and 23rd at the Palais des congrès de Paris, 2 Place de la Porte Maillot, 75017 Paris, France.
Over the next three months, TitanHQ will be travelling throughout Europe and the United States to meet with managed services providers (MSPs) at some of the biggest trade shows serving the MSP community.
The trade shows and conferences bring together the best MSPs from around the world and gives them the opportunity to learn about new industry trends, best practices, and proven tactics for increasing growth. The shows provide a tremendous opportunity for networking and bring together MSPs and companies offering MSP-focused cybersecurity solutions.
For the past 20 years, TitanHQ has been developing cybersecurity solutions for MSPs and the SMBs marketplace. From humble beginnings, the company has grown into a leading provider of cloud-based email security, web security, and email archiving solutions for MSPs. TitanHQ products have now been adopted by more than 7,500 businesses and 2,000 MSPs around the globe.
TitanHQ products are much loved by MSPs as they have been developed specifically to meet their needs. The solutions are quick and easy to implement and maintain and they save MSPs a considerable amount of support and engineering time by blocking email and web-based cyberattacks at source.
At these MSP events you will be able to find out more about the benefits of cloud-based spam filtering and the importance of adding web filtering to your service stack. The TitanHQ team will be on hand to answer questions about the products and will explain how the solutions can be seamlessly integrated into your client management platforms and how they can make your life easier and improve your bottom line.
Come and Meet the TitanHQ Team at these fall MSP Trade Shows and Conferences
September 17, 2019
The Alex Hotel, Dublin, Ireland
September 18, 2019
155 Bishopsgate, London, UK
October 6-10, 2019
Dubai World Trade Centre, Dubai, UAE
October 7-8, 2019
CompTIA EMEA Show
Park Plaza Westminster Bridge,
October 16-17, 2019
Canalys Cybersecurity Forum
SOFIA Barcelona, Spain
October 21-23, 2019
Palais des Congrès de Paris, Paris, France
October 30, 2019
MSH Summit North
Hilton Hotel, Manchester, UK
October 30, 2019
IT Nation Evolve (HTG 4)
Hyatt Regency, Orlando, Florida, USA
October 30, 2019
IT Nation Connect
Hyatt Regency, Orlando, Florida, USA
November 5-7, 2019
NH Collection Amsterdam Gran Hotel Krasnapolsky, Amsterdam, Netherlands
If you are planning on attending any of the above events this fall, be sure to come and visit the TitanHQ team to discuss your options and feel free to reach out in advance of the event to arrange a meeting.
Rocco Donnino, Executive Vice President-Strategic Alliances, LinkedIn
Eddie Monaghan, MSP Alliance Manager, LinkedIn
Marc Ludden, MSP Alliance Manager, LinkedIn
If you are unable to attend any of these exciting events, give the team a call for further product information, to book a product demonstration, or to sign up for a free trial of SpamTitan, WebTitan, and ArcTitan.
The year 2018 saw a reduction in ransomware attacks on businesses as cybercriminals opted for alternative means to make money. Major ransomware attacks were still occurring, just at a slightly lower rate than in 2017.
Some reports were released that suggested ransomware was no longer such a massive threat as it was in 2016 and 2017, but the number of reported attacks in 2019 have shown that is definitely not the case. Any business that has not implemented defenses to protect against ransomware attacks could well be the next victim and have to pay millions to recover from an attack.
Make no mistake. Ransomware is one of the most dangerous threats faced by businesses. If ransomware is installed on the network, all files, including backups, could be encrypted. That could prove catastrophic, as one small Michigan medical practice discovered.
The two-doctor practice in Battle Creek, MI suffered an attack that resulted in the encryption of all patient data. A ransom demand was issued by the attackers, but as there was no guarantee that files could be recovered after the ransom was paid, the decision was taken not to pay up. The hackers then deleted all the encrypted files. Faced with having to rebuild the practice from scratch, the doctors decided to call it quits and took early retirement.
Ransomware attacks on healthcare providers are now being reported at an alarming rate and government entities, cities, and municipalities are being extensively targeted. The city of Baltimore suffered a major attack in May involving a ransomware variant called RobbinHood. The attack brought down the city’s servers and systems, causing major disruption across the city. A ransom of $6 million was paid for the keys to regain access to the encrypted files.
Two small cities in Florida also suffered major attacks. Lake City was forced to pay a ransom of $460,000 and Riviera Beach paid a ransom of $600,000, while Jackson County in Georgia paid $400,000 after its court system was attacked.
As the year has progressed, the attacks have increased. A report from Malwarebytes indicates there was a 195% increase in ransomware attacks in Q1, 2019. Figures from Kaspersky Lab show ransomware attacks almost doubled in Q2, 2019, with 46% more attacks reported than the corresponding period in 2018.
The increase in attacks means businesses need to be prepared and have the necessary security tools in place to make it difficult for the attacks to succeed.
There is no one cybersecurity solution that can be implemented to eliminate the threat of attack, as hackers are using a variety of methods to gain access to networks and download their malicious payloads. Layered defenses are key to repelling an attack.
Email is the primary method of delivering ransomware. All it takes if for a malicious email to arrive in an inbox and for an employee to be fooled into opening a malicious attachment or clicking on a hyperlink for ransomware to be installed. An advanced email filtering solution such as SpamTitan Cloud is therefore needed to block malicious emails and ensure they do not reach employees’ inboxes.
SpamTItan includes Domain-based Message Authentication, Reporting, and Conformance (DMARC) to block email impersonation attacks and a sandbox where suspicious attachments can be executed in safety and studied for malicious activity. Sandboxing is essential as it allows zero-day ransomware threats to be identified and blocked.
Not all attacks occur via email. Attacks over the Internet are also common. A web filtering solution should therefore be implemented to block these web-based attacks. A web filter will prevent employees from accessing known malicious sites where ransomware is automatically downloaded. With these two technical measures in place, businesses will be well protected from attacks. Along with security awareness training for staff and the adoption of good data backup practices, businesses can mount a strong defense against ransomware attacks.
A new phishing campaign has been detected that uses Google Drive links to avoid detection by Office 365 Exchange Online Protection and ensure messages are delivered to inboxes.
The emails, reported through Cofense Intelligence, impersonated the CEO of the company who was attempting to share an important document. The document had been shared via Google Drive and came with the message, “Important message from – CEO.”
Google Drive allows files and collaboration requests to be easily sent to other individuals. The account holder chooses who to share a file with and the system generates an email alert containing a link to the shared file.
In this case, the name of the CEO was correct, but the email address used was different to the format used by the company. While this is a clear sign that the emails are not what they seem, some employees would likely be fooled by the message.
Importantly, the messages are not detected as malicious by EOP and are delivered to inboxes. A scan of the message would reveal nothing untoward, as the embedded URL is a legitimate shared link to a genuine cloud service operated by Google.
The shared document itself is not malicious, but it does link to another Google Docs document and a phishing URL. Any anti-phishing solution that only assesses the embedded hyperlink in the email to determine whether it is malicious would allow the email to be delivered. Only a deeper inspection would reveal the true nature of the URL.
If the link is visited by an end user, a fake login window is presented. If login credentials are entered, they are captured and stored on the attacker’s server.
This campaign highlights the importance of multi-layered anti-phishing defenses and the risks of relying on EOP to provide protection against phishing attacks.
An advanced spam filtering solution should be implemented on top of Office 365 to provide greater protection from phishing and other email-based attacks. This will ensure more sophisticated phishing attacks are blocked.
If a malicious message is delivered and a link is clicked, the connection to the malicious webpage could be blocked using a web filtering solution.
WebTitan is a DNS-based content filtering solution that serves as an additional layer in organization’s anti-phishing defenses. Should an attempt be made by an employee to visit a malicious website or suspicious domain, the attempt would be blocked before any content is downloaded. WebTitan assesses each website when the DNS query is made. Malicious websites and those that violate an organization’s content control policies are blocked.
To find out more about how a DNS filter can improve your defenses against phishing attacks and malware downloads, contact TitanHQ today.
There has been a spate of ransomware attacks on cities, municipalities, mayor’s offices, and local government facilities in recent weeks.
The latest attack was on La Porte County in Indiana. The attack started on July 6, 2019, but prompt action by the IT department allowed the ransomware to be contained. That rapid response meant only 7% of the laptops used by the county were affected. However, two domain controllers were also affected and that rendered the network unavailable.
Experts were brought in to try to restore files from backups and bring the network back online, but those attempts failed as the backup servers had also been infected with the ransomware. La Porte County was left with no alternative other than to pay the ransom demand. The Bitcoin ransom equated to around $130,000, $100,000 of which was covered by an insurance policy.
This attack involved Ryuk ransomware – The same ransomware variant that was used in the attack on Lake City in Florida on June 10, 2019. For Lake City, Ryuk ransomware was delivered by the Trickbot Trojan, which was in turn deployed by the Emotet Trojan. Lake City paid approximately $500,000 to the attackers to obtain the keys to unlock the encryption. Riviera Beach in Florida was also attacked and paid a ransom of around $600,000.
These are just three cases out of several recent attacks. Those three attacks alone have resulted in more than $1,200,000 being paid to cybercriminals. That sends a very clear message to other cybercriminals that these attacks can be extremely profitable. That is the reason the FBI advice is never to pay.
2018 saw a decline in ransomware attacks as cybercriminals pursued other strategies for attacking businesses, but ransomware is now certainly back in favor and is being used in an increasing number of attacks.
Something that several of the targets in the recent ransomware campaigns have in common is they are relatively small cities that have limited resources to devote to cybersecurity. They have hardware and software that has reached end of life and, due to limited funds, security gaps have started to appear.
Riviera Beach, for instance, is a city of 35,000 people with limited resources. It had recently undergone a period of turmoil in management, had suffered scandals, and during the upheaval its cybersecurity contract had been allowed to lapse. That left the door wide open to attack.
These attacks have proven incredibly costly, yet they could have been prevented with a very small spend on a select number of security solutions. The attacks on Rivera Beach and Lake City could have been prevented with an advanced email security solution such as SpamTitan. The ransomware was installed in both of these attacks as a result of employees opening malware-infected email attachments.
SpamTitan incorporates dual anti-virus engines to detect malicious software and a Bitdefender-powered sandbox for deep analysis of suspicious email attachments. SpamTitan incorporates DMARC email authentication to counter email impersonation attacks and a host of other anti-spam and anti-phishing controls.
SpamTitan can be deployed as a gateway solution on existing hardware or as a cloud-based solution, and can be easily layered on top of Office 365 to improve protection against phishing and ransomware attacks.
Further, the cost of protection against ransomware and phishing attacks is likely to be much lower than you think. For more information, contact TitanHQ today.
There has been a spate of ransomware attacks on cities and government agencies in recent months and the healthcare industry sees more than its fair share of attacks, but they are not the only industries being targeted.
Schools, colleges, and universities are prime targets for hackers and ransomware attacks are common. One recent attack stands out due to its scale and the massive ransom demand that was issued. The attackers demanded $2 million (170 BTC) for the keys to unlock the encryption.
Monroe College in New York City was attacked at 6:45am on Wednesday, July 10, 2019. The ransomware quickly spread throughout the network, shutting down the computer systems at its campuses in Manhattan, New Rochelle and St. Lucia and taking down the college website.
The college has switched to pen and paper and is finding workarounds to ensure students taking online courses receive their assignments. No mention has been made about whether files will be recovered from backups or if the ransom will need to be paid.
This is one of many recent ransomware attacks in the United States. Ransomware may have fallen out of favor with cybercriminals in 2018, but it now appears to be back in vogue and attacks are rising sharply. So too have the ransom demands.
$2 million is particularly high, but there have been several recent attacks involving ransom demands for hundreds of thousands of dollars. In several cases, the ransom has been paid.
Riviera Beach City in Florida was attacked and was forced to pay a $600,000 ransom to regain access to its files and bring its computer systems back online. Lake City in Florida also paid a sizeable ransom – $500,000. Jackson County was also attacked and paid a $400,000 ransom.
There have been several cases where ransoms have not been paid. The City of Atlanta was attacked and around $51,000 in Bitcoin was demanded. Atlanta refused to pay. Its cleanup bill has already reached $3 million. With such high costs it is clear to see why many choose to pay up.
In all of the above cases, the cost of implementing cybersecurity solutions to protect against the main attack vectors would have cost a tiny fraction of the cost of the ransom payment or the mitigation costs after an attack.
For less than $2 per employee, you can ensure that the email network is secured and you are well protected against web-based attacks. To find out more, call TitanHQ today.
As one ransomware-as-a-service operation shuts down, another is vying to take its place. Sodinokibi ransomware attacks are increasing and affiliates are trying to carve out their own niche in the ransomware-as-a-service operation.
Developing ransomware and staying one step ahead of security researchers is important, but what made the GandCrab operation so successful were the affiliates conducting the campaigns that generated the ransom payments. The GandCrab developers have now shut down their operation and that has left many affiliates looking for an alternative ransomware variant to push.
Sodinokibi ransomware could well fill the gap. Like GandCrab, the developers are offering their creation under the ransomware-as-a-service model. They already have a network of affiliates conducting campaigns, and attacks are on the increase.
As is the case with most ransomware-as-a-service operations, spam email is one of the most common methods of ransomware delivery. One Sodinokibi ransomware campaign has been detected that uses spoofed Booking.com notifications to lure recipients into opening a Word document and enabling macros. Doing so triggers the download and execution of the Sodinokibi payload.
Download websites are also being targeted. Access is gained the websites and legitimate software installers are replaced with ransomware installers. Managed Service Providers (MSPs) have also been targeted. The MSP attacks have exploited vulnerabilities in RDP to gain access to MSP management consoles.
Two cases have been reported where an MSP was compromised and malicious software was pushed to its clients through the client management console. In one case, the Webroot Management Console and the Kaseya VSA console in the other.
Recently, another attack method has been detected. Sodinokibi ransomware is being distributed through the RIG exploit kit. Malvertising campaigns are directing traffic to domains hosting RIG, which is loaded with exploits for several vulnerabilities.
With so many affiliates pushing Sodinokibi ransomware and the wide range of tactics being used, no single cybersecurity solution will provide full protection against attacks. The key to preventing attacks is defense in depth.
TitanHQ can help SMBs and MSPs secure the email and web channels and block the main attack vectors. Along with security awareness training and good cybersecurity best practices, it is possible to mount a formidable defense against ransomware, malware, and phishing attacks.
The excitement is building as DattoCon19 draws ever closer. Starting on June 17, 2019 in San Diego and running for three days, DattoCon19 is an unmissable event for managed service providers (MSPs).
At the conference, attendees benefit from practical advice and best practices to grow their businesses, increase sales, and boost monthly recurring revenue (MRR). A huge range of vendors will be on hand to offer information on exciting products and attendees will have the opportunity to learn strategies to increase business impact growth, boost profitability, and broaden their service stacks.
Sessions will be taken by industry experts and leading MSPs who will share tips and tricks to take back home and apply at the office. On average, attendees at DattoCon achieve 41% sales growth year-over-year as a result of attending the conference.
TitanHQ is sponsoring DattoCon19 and is excited about having the opportunity to meet new MSPs and help them grow their businesses. As a Datto Select Vendor, TitanHQ offers MSPs three cloud-based solutions that can be easily integrated into existing MSPs service stacks: Anti-phishing and anti-spam protection, DNS-based web filtering, and email archiving. All three solutions are available through the TitanShield program for MSPs.
MSPs can meet the TitanHQ team at booth 23 at DattoCon19 to find out more about the TitanShield program and the exciting opportunities for MSPs that work with TitanHQ. TitanHQ will be on hand to help MSPs that support Office 365 to improve protection against phishing attacks and malware. MSPs can also find out more about the TitanHQ threat intelligence that protects Datto DNA and D200 boxes, and how TitanHQ’s DNS filter is a direct swap out for Cisco Umbrella and the cost advantages of doing so.
TitanHQ Executive Vice President-Strategic Alliances, Rocco Donnino, is one of the panel members for the Datto Select Avendors event on Monday. The event brings together experts from different fields to help come up with solutions for some of the major problems faced by MSPs in today’s marketplace.
TitanHQ at DattoCon19
TitanHQ will be at booth 23
Special Show Pricing available
Daily TitanHQ vintage Irish whiskey raffle
TitanHQ and BVOIP are sponsoring a GasLamp District Takeover Party on Monday 6/17 and Wed, 6/19.
DattoCon19 will be taking place in San Diego, California on June 17-19, 2019. If you are not yet registered for the event you can do so here
The leading review website, G2, has published its 2019 Best Software Companies in EMEA list. This is the first time that the company has produced the list, which ranks the best software companies doing business in EMEA based on the feedback provided by users of those products.
G2 is one of the most well-respected business software review websites. Software solutions may appear to tick all the right boxes, but in practice the solutions can be time consuming and difficult to use and fail to live up to expectations. Since the G2 reviews are from registered users of the products, businesses can not only rely on the reviews but can also use them to make smarter buying decisions.
To compile the list, G2 compiled the reviews of over 66,000 users in the software category. More than 900 companies were represented, but only those that performed best in the reviews have made the cut in their respective categories.
TitanHQ has been awarded top spot in the list of the best software companies of 2019 in EMEA.
TitanHQ has developed powerful cybersecurity solutions to meet the needs of businesses and MSPs, but the solutions have also been developed to be easy to use. The solutions are versatile, flexible,and scalable, and can be managed via an intuitive web-based management console with a full reporting suite. A full range of APIs are supplied to allow the solutions to be integrated into existing management software and industry-leading customer support ensures that help is always available to resolve any customer issues.
“TitanHQ is delighted to have been included in the 2019 Best Software Companies in EMEA list. The inclusion shows the value our customers place on the uncompromised security and real-time threat detection we provide,” said Ronan Kavanagh, CEO, TitanHQ. “The overwhelmingly positive feedback from on G2 Crowd is indicative of our commitment to ensuring the highest levels of customer success.”
“With 750,000+ user reviews, 80,000+ products and 1,600+ tech and service categories on G2, TitanHQ’s recognition on the prestigious Best Software Companies in EMEA list is an exceptional achievement: One that can only be earned through the endorsement of its users,” said CEO Godard Abel.
TitanHQ, the leading provider of cloud security solutions for SMBs, has announced a new partner program has been launched to support Managed Service Providers (MSPs), Managed Security Service Providers (MSSPs), Cloud Distributors, Wi-Fi Providers, OEM Partners and Technology Alliance Partners..
TitanHQ started its journey in 1999. Initially, the company provided anti-spam solutions to local businesses in Ireland. Over the next two decades, the company expanded its range of products to include DNS filtering and email archiving solutions and is now a leading global player of cloud-based cybersecurity solutions.
While TitanHQ initially focused on meeting the needs of the SMB market, its products have been developed to meet the needs of MSPs. For instance, TitanHQ solutions are available with a range of hosting options, including the ability to host the solution within the MSPs own environment, and they can be provided in white-label form ready to take MSP’s branding.
TitanHQ’s cloud-based solutions have been developed to be easy to implement, use, and manage and are already a firm favorite with MSPs.
To make TitanHQ cloud security solutions even more attractive for MSPs, the existing partner program has been significantly enhanced and relaunched as TitanShield.
The TItanShield Partner Program makes it even easier to offer TitanHQ cloud security products to clients. Partners benefit from access to engineers, a highly capable support team that understands the needs of MSPs, and a dedicated account manager.
Partners have access to APIs to allow them to easily sell, onboard, manage and deliver advanced network security solutions directly to their client base from within their own user interfaces. In addition, partners receive free access to sales and technical resources, deal registration and lead generation resources, and benefit from flexible, volume-based monthly pricing models and profitable margins.
Under the new, enhanced partner program, customers are separated into their specific areas of expertise to ensure that each can be provided with focused information for the markets and customers they serve.
“Our program takes a unique and strategic approach for our partners and can be customized to fit all business models,” said Rocco Donnino, Executive VP of Strategic Alliances at TitanHQ.
If you want to become a highly valued member of the TitanHQ TitanShield Partner Program, enrollment is now open. Call TitanHQ today or email firstname.lastname@example.org for further information.
In our previous post we explained why managed service providers (MSPs) should be offering a web filtering service to their customers and the benefits that can be gained by customers and MSPs alike. In this post we explain what makes WebTitan Cloud the go-to web filtering solution for MSPs and why so many MSPs have chosen TitanHQ as their web filtering partner.
Why WebTitan Cloud is the Best Web Filter for MSPs
One problem MSPs face before they can start offering a web filtering service to their clients is how to incorporate the solution into their service stacks and their existing cloud offerings. While there are many providers of web filtering services, not all solutions have been developed with MSPs in mind. TitanHQ differs in that respect.
TitanHQ’s web filtering solution, WebTitan Cloud, has been developed specifically to meet the needs of MSPs and make it as easy as possible for the solution to be added to their existing cloud offerings. WebTitan Cloud seamlessly integrates within existing workflows regardless of whether MSPs self-host, use AWS, Azure, or other cloud platforms.
How Does WebTitan Cloud Integrate into MSPs Management Systems?
To make integration as easy as possible, TitanHQ uses RESTful API, which allows fast and risk-free integration into MSPs management systems. WebTitan Cloud uses the OAuth 1.0 protocol for authentication and has a full set of keys and secrets in the WebTitan Cloud user interface (UI). Once an MSP has signed up, no further registration or authentication is necessary. The API client provides the appropriate oauth_signature to authorize requests to protected resources.
Overly complex user interfaces are a problem with many cloud-based solutions. With WebTitan Cloud, the UI is made as clean and easy to use as possible. MSPs can remove all elements from the UI that are not required to keep the UI clean and simple. WebTitan Cloud can also be integrated into MSP cloud interfaces to create a better user experience and greater consistency for customers.
Having information at your fingertips is important when customers send in requests or when reports are required on web use and blocking. WebTitan Cloud allows MSPs to create and integrate a full suite of high-level system and customer reports into their own management consoles.
Onboarding new customers is also a quick and simple process, which can be integrated into current MSP on-boarding processes. New customer accounts can easily be created (or deleted) from within an MSP’s own UI, in addition to performing updates and listing all current customer accounts.
MSPs can connect to WebTitan Cloud to manage their customers settings, including locations, whitelists, and blacklists. Customers that would prefer to manage their own settings can perform a limited number of operations themselves using APIs. Since WebTitan Cloud is available in a full white label, customers who do access their own settings can be given a UI with MSP branding rather than TitanHQ’s to maintain consistency and help reinforce the MSPs brand.
TitanHQ also operates an extremely competitive pricing strategy with generous margins for MSPs and aligned monthly billing cycles through the TitanShield MSP Program.
If you have yet to start offering web filtering to your clients as part of your service stack or if you are unhappy with your current provider’s product, contact TitanHQ today and as about becoming a member of the TitanShield MSP Program. Product demonstrations can also be scheduled on request.
A web filtering service allows Managed Service Providers (MSPs) to better protect their clients from accidental malware downloads and phishing attacks while improving their bottom lines. Further, by preventing phishing attacks and malware infections, they can reduce the amount of time they spend fighting fires. For busy MSPs, the latter will be especially beneficial.
Why is Web Filtering Important?
There are several reasons why MSP clients will benefit from a web filtering service. First and foremost, a web filter will help to prevent their customers’ employees from visiting phishing websites and malicious URLs. Most phishing attacks start with a phishing email, so a powerful spam filtering solution is essential. While commercial spam filters such as SpamTitan will block more than 99% of spam and phishing emails, additional protections are required to protect against the 1% that bypass spam defenses.
Naturally end user security awareness training will help in this regard, but as the 2018 Verizon Data Breach Investigations Report shows, 30% of delivered phishing messages are opened by end users and 12% of those users also click on malicious links in the messages.
A web filter is an additional layer of anti-phishing and anti-malware defenses that kicks in when malicious links are clicked and when end users attempt to visit other malicious sites while browsing the Internet. With a web filter in place, when an employee attempts to access a malicious web page, that attempt will be blocked before any content is downloaded. Instead of displaying the web page, a block page will be displayed.
Web filters also allow companies to carefully control the types of content their employees can access. This allows them to enforce acceptable internet usage policies with ease. Employers can prevent their employees from accessing NSFW content such as pornography, illegal content and, if tighter controls are required to improve productivity, other categories of web content such as dating sites, social media networks, gambling sites, and gaming sites.
With a web filter in place, security and productivity can both be quickly improved and the gains in both of those areas is likely to more than pay for the cost of the web filtering package provided by their MSP.
Cloud Based Web Filtering Solutions for MSPs
Convincing customers to implement a web filtering solution should be straightforward given the number of phishing attacks that are now being conducted and the cost of mitigating phishing attacks and malware infections. The cost of web filtering is tiny by comparison.
For MSPs, cloud-based filtering solutions are the natural choice. They can be implemented in minutes once a customer request has been received, no hardware is required, there is no software to install, and patching is handled by the service provider. All that is required from the MSP is a brief set up and configuration for each customer and ongoing management and reporting.
However, not all cloud-based web filtering solutions make set up, management and reporting simple. WebTitan Cloud differs in this respect. Not only does the solution offer excellent protection, the solution has been developed specifically with MSPs in mind. The ease of integration into MSP’s back-end systems and management has made WebTitan Cloud the go-to web filtering solution for MSPs.
In our next post we will explain how WebTitan Cloud differs from other web filtering solutions, why it is the easiest solution for MSPs to integrate into their existing cloud offerings, and how TitanHQ makes getting started, provisioning new customers, and managing customer accounts a quick and easy process requiring the minimal management overhead.
For many people, Game of Thrones Season 8 is the TV highlight of the past 12 months, but not all fans of the series are keen to pay for the channel to watch the latest installments of this hugely popular series.
Some fans are turning to P2P file sharing sites to download the latest episodes, but hackers are ready and waiting. Many illegal video files of Game of Thrones episodes have been embedded with malware, most commonly adware and Trojans.
Research from Kaspersky Lab revealed Trojans to be the most common form of malware to be embedded in rogue video files. A third of all fake TV show downloads that have been impregnated with malware include a Trojan.
When one of these infected files is opened after it has been downloaded, the Trojan is launched and silently runs in the background on the infected device.
Many of the Trojans embedded into video files are brand new. These zero-day malware variants are not detected by traditional AV solutions as their signatures are not present in malware definition lists. That means malware infections are likely to go undetected. When signatures are updated, the malware may continue to run until a full system scan is completed. Either way, during the time that the malware is active it could be collecting a range of sensitive data including usernames and passwords.
Malware can also be installed that gives the attacker access to an infected device and the ability to run commands, change programs, download further malware variants, and add the infected device to a botnet.
File sharing websites offer an easy way of distributing malware. Users of the platforms voluntarily download the files onto their computers. However, only a small percentage of internet users visit P2P file sharing sites. Hackers therefore have turned to other methods to get users to execute their infected video files.
Prior to the release date of Game of Thrones Season 8, offers of free access to the TV show were being distributed via email. Campaigns were also detected offering episodes in advance of the release date to tempt GOT fans into installing malicious software or visiting malicious websites.
It is no surprise that fake Game of Thrones video files have been embedded with malware, given the huge popularity of the show. However, Game of Thrones fans are not the only people targeted using this tactic of malware distribution. In the past few months, malware has been detected in fake videos files claiming to be the latest episodes of the Walking Dead, Suits, and the Vikings to name but a few.
Some people feel the risk of a malware infection from downloading pirated video files to be low, or they do not even consider the risks. That is bad news for businesses. When employees ignore the risks and download illegal files at work, they risk infecting their network with malware.
The easiest solution to prevent illegal downloads at work and the visiting of other malicious websites is to use a web filtering solution. A web filter – WebTitan for instance – can be configured to prevent users from accessing file sharing and torrents websites. WebTitan uses a continuous stream of ActiveWeb URLs from over 550 million end users, which provides important threat intelligence to TitanHQ’s machine learning technology. This allows new, malicious URLs to be identified, and users are then prevented from visiting those malicious URLs.
Blocking email attacks is simple with SpamTitan. SpamTitan blocks 99.97% of spam emails to prevent malicious messages from reaching end users, including messages offering free access to Game of Thrones and other TV shows. In addition to dual AV engines to protect against known malware, SpamTitan also now has a sandboxing feature. Suspicious attachments can be safely executed and analyzed in the sandbox to identify potentially malicious actions. The sandboxing feature provides superior protection against zero-day malware which AV software does not block.
With both of these solutions in place, businesses will be well protected against malware, ransomware, botnets, viruses, and phishing attacks.
Each solution is available with a range of different deployment options to suit the needs of all businesses. For a product demonstration and further information, contact the TitanHQ team today.
Supply chain attacks allow cybercriminals to attack businesses through weak links in the supply network. Smaller companies are attacked, which gives hackers access to larger and better secured businesses: Businesses that would be harder to attack directly.
This attack method was used to spread NotPetya malware in Ukraine. A software supply company was breached which allowed the malware to be spread to the software supplier’s clients. The massive data breach at Target in 2014 was made possible by first attacking an HVAC system provider. The attack allowed hackers to install malware on the Target’s POS system and obtain the credit card numbers of millions of its customers. According to Symantec, supply chain attacks doubled in 2018.
There are many different types of supply chain attacks, but all serve a similar purpose. By attacking one company it is then possible to attack a bigger fish, or in the case of attacks on cloud service providers and managed service providers, a single attack will give a hacker access to the networks of all MSP clients.
Large businesses often have the budgets to hire their own IT and security staff and can implement robust defenses to prevent attacks. Smaller businesses often struggle to recruit security professionals as they are in high demand. With the shortage of skilled cybersecurity staff and an inability to pay the large salaries that skilled cybersecurity professionals demand, SMBs often turn to MSPs to provide those services.
In order to be able to provide those services, managed service providers are given remote access to their client’s networks. Many of the tasks that need to be performed by MSPs require administrative privileges. Managed service providers also hold login credentials to their clients’ routers and cloud accounts. All of those credentials are extremely valuable to hackers.
Given the typical number of clients each MSP has, a successful attack on an MSP could prove very profitable for a hacker. It is therefore no surprise that there has been an increase in cyberattacks on MSPs and CSPs.
While MSPs are usually good at securing their clients’ networks and ensuring they are well protected, they also need to ensure their own house is in order. Patches must be applied promptly, vulnerabilities must be addressed, and security solutions must be put in place to protect MSPs systems.
MSP staff should be security aware, but when they are busy resolving their clients’ problems, mistakes can easily be made such as responding to a well-crafted spear phishing email. All it takes is for one MSP employee to respond to such an email for a hacker to gain a foothold in the network.
Naturally, security awareness training should be provided to all MSP employees and security solutions need to be deployed to protect against email and web-based attacks.
This is an area where TitanHQ can help. TitanHQ’s anti-spam solution, SpamTitan, offers advanced protection against phishing and spear phishing attacks. A recent update has also seen DMARC email authentication and sandboxing features added to better protect users from phishing and malware attacks.
TitanHQ’s DNS-based content filtering solution further enhances protection against phishing attacks and prevents MSP employees from visiting malicious websites. Being DNS-based, malicious websites are blocked before any content can be downloaded.
In addition to helping MSPs protect their own networks, both solutions are ideal for MSPs to offer to their SMB clients and have been developed to perfectly meet the requirements of MSPs.
If you are an MSP and you have yet to implement a web filter or you are looking for an advanced spam filtering solution for you or your clients, give the MSP team at TitanHQ a call today to find out more about both solutions and how they can protect your business and better protect your clients.
Traditional email security solutions are effective at keeping inboxes free from spam email, but many fall short when it comes to blocking phishing and spear phishing attacks. Cybercriminals are conducting ever more sophisticated campaigns that manage to bypass traditional email security defenses by impersonating legitimate companies and spoofing their domains.
In addition to phishing attacks that attempt to obtain sensitive information, email is often used to spread malware, ransomware and botnets. Traditional anti-virus solutions are effective at blocking known malware threats, but signature-based AV solutions are not effective at blocking never-before-seen malware variants.
Today, new malware variants are being released at record pace. To block these zero-day malware attacks, an advanced email security solution is required which does not rely on signatures to identify malicious file attachments.
SpamTitan was already a powerful email security solution for SMBs and MSPs serving the SMB market and was capable of blocking sophisticated phishing emails and new malware threats. However, new features have now been added that improve detection rates further still and provide superior protection against zero-day malware and phishing attacks that spoof legitimate domains.
TitanHQ has updated SpamTitan to include a DMARC email authentication feature which is capable of detecting and blocking spoofed emails to better protect users from sophisticated phishing attacks.
To better protect against malware, ransomware, botnets, and zero-day attacks, TitanHQ has incorporated a new Bitdefender-powered sandboxing feature into SpamTitan. Email attachments that pass standard checks are safely detonated in the sandbox and are analyzed for malicious activity. The sandboxing feature provides an additional layer of security and greatly enhances protection against malicious attachments. This feature also helps to ensure that more legitimate emails and attachments are delivered to end users.
To explain how these new features work and the benefits to users, TitanHQ is running a webinar. In the webinar, TitanHQ will cover the new features in detail and will explain how SpamTitan can protect against the full range of email-based threats.
Date: Thursday, April 4, 2019
Time: 12pm, EST
The webinar will last 30 minutes and advance registration is necessary.
A new report has confirmed the need for robust, multi-layered cybersecurity protections for SMBs to prevent successful cyberattacks. SMBs are increasingly being targeted by cybercriminals as security is often weak and attacks are easy to pull off.
While large corporations are an attractive target for cybercriminals, large corporations tend to have mature cybersecurity programs and they are usually very well protected. A successful attack could prove extremely profitable but breaking through the cybersecurity defenses of large corporations is difficult and attacks can be extremely time consuming and labor intensive.
Cybercriminals often choose the path of least resistance, even though the potential for profit may not be so high. Cyberattacks on SMBs are much easier and hackers are concentrating their efforts on SMB targets. This was clearly demonstrated in the latest cybersecurity report from Beazley Breach Response (BBR) Services.
BBR Services analyzed all of the data breaches that it investigated in 2018. 9% of the successful attacks involved ransomware and 71% of those ransomware attacks were on SMBs. The healthcare industry suffered the highest number of ransomware attacks, and accounted for one third of successful attacks. Companies in the professional and financial services sectors accounted for 12% of ransomware attacks each, followed by the retail industry with 8% of attacks.
The costs of those ransomware attacks can be considerable. If companies are unable to recover data from backups, a sizable ransom must be paid to recover encrypted data. In 2018, the average ransom demand was $116,400 and the median ransom demand was $10,310. One client was issued a ransom demand of $8.5 million. The highest ransom demand paid was $935,000.
Massive demands for payment for the keys to unlock encrypted files may not be the norm, but even at the lower end of the spectrum SMBs may struggle to find the money to pay. The ransom demand is also likely to be considerably higher than the cost of cybersecurity protections for SMBs to prevent ransomware attacks.
One of the main ways that hackers gain access to the networks of SMBs is by exploiting flaws in Remote Desktop Protocol. SMBs that leave RDP ports open are at a much higher risk of being attacked. RDP is required by many SMBs because they outsource IT to managed service providers, which need to use RDP to access their systems. In such cases it is essential for default RDP ports to be changed and for very strong passwords to be implemented to reduce the risk of brute force attacks succeeding.
There was also an increase in sextortion scams in 2018. These scams attempt to extort money by threatening to expose victims’ use of adult websites. While these scams usually contain empty threats, they are often successful. In addition to attempting to extort money, the scams are used to install malware or ransomware. Email attachments are sent which claim to contain videos of the victim accessing adult websites, which the scammers claim to have been recorded using the computer’s webcam. When the files are opened to be checked, malware or ransomware is installed.
2018 also saw a 133% increase in Business Email Compromise attacks. These attacks spoof the email address of a senior executive to make the emails and requests seem more plausible. These scams are usually conducted to obtain sensitive information or to get employees to make fraudulent wire transfers. BEC attacks accounted for 24% of all breaches investigated by BBR Services in 2018.
One of the most important cybersecurity protections for SMBs to implement to prevent these attacks is an advanced email filtering solution – One that is capable of detecting spoofed emails. SpamTitan, TitanHQ’s cloud-based spam filtering solution, has recently been updated to include DMARC authentication to detect email impersonation attacks such as BEC scams. The solution also now includes a new sandboxing feature that allows potentially malicious attachments to be analyzed in detail in the sandbox where no harm can be caused. This helps to identify more malicious attachments and better protect SMBs from zero-day malware and other malicious files.
TitanHQ’s powerful cybersecurity protections for SMBs can greatly improve email security and block a wide range of web-based attacks. For further information on effective cybersecurity protections for SMBs to deploy to improve security posture and block costly attacks, contact TitanHQ today.
TitanHQ has announced its award-winning anti-spam solution, SpamTitan, has been updated and now has two powerful new features to better protect users from phishing, spear phishing, malware, ransomware, botnets, and APT threats.
SpamTitan has long been the go-to solution for SMBs to improve email security and the solution is popular with managed service providers serving the SMB market. SpamTitan is quick and easy to install, simple to use, and provides excellent protection against a wide range of email threats.
As email threats have become more sophisticated and zero-day attacks and new malware variants have skyrocketed, new features are needed to keep end users protected.
To maintain pace and better protect SpamTitan users, two important new features have now been rolled out with the latest release of SpamTitan: Sandboxing and DMARC authentication.
Sandboxing Feature Added to SpamTitan Product Suite
Blocking known threats is one thing, but detecting and blocking brand new threats that evade AV solutions is another matter, yet businesses need protection from these zero-day threats as well. SpamTitan already incorporates a range of mechanisms to detect these new threats but the latest feature takes protection to the next level.
SpamTitan now incorporates a new next-gen sandboxing feature. The Bitfedender-powered sandbox is a virtual environment that is totally separate from other systems. When an email is sent to a SpamTitan user, the message will be subjected to a range of checks to determine whether it is genuine, benign, and should be delivered or if it is malicious and needs to be rejected. If the message contains a suspicious attachment that is not picked up as a threat from those checks, it is sent to the sandbox.
The SpamTitan sandbox service has been designed to appear as a normal endpoint. Malicious files are opened or executed in the sandbox and any malicious code is run as it would on a standard machine. Its actions are logged and subjected to an in-depth analysis, including its self-protection mechanisms and attempts to evade detection. All actions are then assessed by advanced machine learning algorithms and the results of the analysis are then checked against a wide range of online repositories.
Opening potentially malicious files on an endpoint is dangerous, but in the isolated sandbox all risks are eliminated. Once the analysis is complete, which takes just a few minutes, if the file is determined to be benign it will be released and can be delivered to the end user. If it is malicious, the sandbox solution will automatically report the file to Bitdefender’s cloud threat intelligence service. That threat will then be blocked for all SpamTitan users, so the file will not need to be analyzed again.
This new feature greatly increases detection of elusive threats, provides end users with even greater protection, and it also helps to ensure that more genuine messages are delivered.
Businesses that want sandboxing technology usually need to purchase a separate solution. With SpamTitan, advanced emulation-based malware analysis is provided free of charge.
DMARC Email Authentication Now Included in SpamTitan
Email impersonation attacks are a major threat. They abuse trust in a known contact, company, or government organization to fool end users into taking a specific action – disclosing sensitive information, installing malware, or visiting a phishing webpage, for instance.
While SpamTitan already incorporates several mechanisms to identify email impersonation attacks, DMARC authentication has now been added to block even more threats. DMARC is a powerful tool for identifying the true sender of an email to determine if that individual is authorized to use a particular domain.
Detailed checks of the email header are performed and the sender is checked against DMARC records. If the checks are passed, the message can be delivered. If DMARC authentication fails, the message is rejected.
The new anti-spoofing feature protects SMBs and MSPs against data loss, date breaches, zero-day threats, and highly sophisticated email threats, while the sandboxing feature protects against malware, advanced persistent threats (APTs), malicious URLs, and offers insight into new threats to help mitigate risks.
Both of these features have been made available to current and new TitanHQ customers at no extra charge.
The threat of malware downloads from visiting adult websites has long been thought to be a major risk; however, not all studies on the subject have demonstrated that the risk is any higher than visiting other types of websites. The owners of adult websites, as legitimate business owners, have a vested interest in keeping their sites malware free.
However, new research from Kaspersky suggests the threat of malware downloads from visiting adult websites is real, and adult-themed phishing attacks increased in 2018.
Is There a High Risk of Malware Downloads from Visiting Adult Websites?
According to its latest report, there is a real risk of malware downloads from visiting adult websites. Naturally for consumers who visits adult websites, the risk is theirs to take. For businesses however, risks taken by employees can prove incredibly costly.
One of the major stories to be covered in the media on this theme in 2018 involved a government employee with a prolific thirst for such content. He was discovered to have accessed more than 9,000 adult websites and had inadvertently downloaded malware onto his work computer and the network. After visiting so many sites, that is perhaps understandable, but there have been many such malware downloads from far less prolific surfing of adult sites.
Kaspersky Lab’s research indicates that most malware downloads from malicious websites involves malware disguised as videos. Oftentimes, users are required to download a supposedly benign but malicious file in order to access the video.
Cybercriminals are also using black-hat techniques to poison the search results and get malicious sites appearing high up in the listings. The top 20% of porn-related search terms accounted for 80% of malware disguised as porn. Kaspersky’s tracking indicated 87,227 users had downloaded malware-disguised as porn and 8% of those did so via their work network.
The use of these porn tags is also common to get users to download non-malware threats such as adware and downloaders, although the latter are often capable of downloading much more malicious files. While the number of these attacks decreased by 36% year-over-year, attacking people searching for adult content is still common.
The most common threats associated with adult content were Trojan downloaders (45%) and Trojans (20%), followed by adware (9%) and worms (8%).
Adult-Themed Phishing Attacks Increased by 1,000% in Q4, 2018
While it was previously uncommon for phishing scams to use porn as a lure, that changed in 2018. It is still common for cybercriminals to use impersonate or create fake hookup sites to lure people into divulging credentials but there was also a 1,000% increase in phishing attacks using websites that masquerade as porn websites. Most commonly these were spoofed versions of the top 10 adult sites on the web. The rise in these types of phishing scams could be indicative of a trend that will grow in 2019.
The research shows that malware downloads from visiting adult websites is still a risk and the threat from adult-themed phishing attacks has grown at an alarming rate. Businesses should take note and take steps to limit risk.
The easiest way to do that is with a DNS web filter – A solution that allows businesses to carefully control the web content that can be accessed on work devices and via their wireless networks. With a DNS web filtering solution in place, businesses can block access to adult websites, commonly spoofed hookup and dating sites, and web-based phishing threats.
Not only will a DNS web filter provide protection against phishing, ransomware, and malware downloads, by blocking access to these adult sites, legal liability can be reduced and staff issues can be avoided.
If you have yet to start filtering the internet and preventing your users from accessing adult websites, other NSFW web content, and sites that are a drain on productivity, TitanHQ can help.
For a very low cost, businesses can protect all users of their wired and wireless networks and block a wide range of web-based threats. MSPs can also start providing filtered internet service to better protect their clients.
For further information, contact TitanHQ today and ask about WebTitan Cloud and WebTitan Cloud for WiFi – TitanHQ’s award winning web filtering solution for businesses.
TitanHQ has launched a busy campaign of MSP roadshows and conferences with two Valentine’s Day events in London and Tampa, Florida.
Over the coming five months, the TitanHQ team will be attending 15 events in Ireland, the Netherlands, the UK, and the USA, and will be meeting with managed service providers (MSPs), Wi-Fi providers, ISPs, and technology partners to introduce and explain about TitanHQ’s award-winning suite of email security, web filtering, and email archiving solutions.
The 2019 roadshow campaign started in London where Alliance Manager Eddie Monaghan met with current and prospective MSP partners at the IT Nation Q1 EMEA Meeting. Eddie will be at the event all week and will be discussing TitanHQ’s MSP solutions and finding out more about what is happening in the MSP world. TitanHQ has learned a great deal since joining the IT Nation community two years ago and has really enjoyed the experience thus far.
TitanHQ Alliance Manager, Eddie Monaghan
On the other side of the Atlantic, Alliance Manager Patrick Regan has been meeting with MSPs from Florida and beyond at the TitanHQ-sponsored Datto Roadshow in Tampa. Since joining the Datto community as a strategic partner, TitanHQ has worked closely with Datto MSP partners helping them to integrate email security, DNS filtering, and email archiving into their product offerings and providing tips and tricks to help them to get the most out of the products.
TitanHQ has been increasing its technology partners over the past year and is now working closely with industry giants Comcast, BitDefender, Microsoft, Kaseya, and ViaSat and is a proud member of IT Nation (HTG Peer Groups), Datto Roadshows, COMPTIA, and ASCII.
From humble beginnings as an indigenous Irish company providing anti-spam appliances to the local market, over the following 20 years TitanHQ has developed an innovative range of cloud-based solutions and has matured into a global provider of network security solutions for enterprises, SMBs, and MSPs. TitanHQs award-winning cybersecurity solutions are now offered by a network of more than 1,500 MSP partners and have been adopted by several thousand businesses in 200 countries around the globe.
The TitanHQ product suite has been developed to meet the exacting needs of MSP partners and are delivered via the TitanShield Program. The products help MSPs to protect themselves and their clients, while saving valuable time and effort by blocking threats at source before they can cause any harm.
TitanHQ’s spam filtering solution – SpamTitan – and web filtering solution – WebTitan – help MSPs keep their clients protected from malware, ransomware, viruses, botnets, phishing attacks and other email and web-based threats.
The cloud-based solutions are easy for MSPs to slip into their service stacks to build a high-margin security practice offering clients world-class network security services.
If you are already a TitanHQ TitanShield partner or want to find out more about the MSP program and TitanHQ products, be sure to attend one of the upcoming events and come and meet the TitanHQ team.
We look forward to meeting you at one of the upcoming roadshow events in 2019.
Web filtering at multiple locations can be a headache but it is a necessity. Human error can easily result in an email account breach, malware download, or ransomware attack. Every employee is a potential security risk, so it is important for controls to be implemented to reduce the risk of mistakes leading to a costly security incident.
One of the main ways that data breaches occur is through phishing. The web pages used in phishing attacks host phishing kits that collect login credentials and send them to the scammers. The web pages usually contain identical copies of the login boxes used by the likes of Microsoft Office 365, Google, and Facebook. The web pages are incredibly realistic and can be difficult for employees to identify as malicious.
Hyperlinks in emails also direct employees to websites containing exploit kits which probe for vulnerabilities and silently download malware. A user could visit a website for a couple of seconds, yet still trigger a malware download. Even general web surfing can see users redirected to malicious websites.
The solution is to implement a web filter. A web filter allows businesses to control the web content that users can visit, and it also blocks access to malicious web sites.
Web Filtering at Multiple Locations
While a web filter is easy to implement on premises, protecting mobile workers and multiple offices can be more of a challenge. Traditionally, web filters were physical appliances through which all Internet traffic flowed. Rules were applied to the appliance to control what sites can be visited by employees.
One of the main disadvantages when web filtering multiple locations, is a separate appliance needs to be used at each location. Not only is this costly, installing and maintaining the appliance requires technicians to be available on site. For many businesses running multiple offices, IT is managed remotely. IT staff are not available at each site. An appliance-based filter at each site is far from ideal.
An alternative is to backhaul Internet traffic to the corporate office, but this has a major impact on Internet speed. The latency issued can cause major problems for remote offices so this option is also not ideal.
The best solution is a cloud-based DNS web filter. A DNS web filter can be applied, configured and maintained remotely without the need for site visits or on-site support staff. No hardware is required and no software needs to be downloaded. All that is required is for a change be made to internal DNS servers or DNS settings.
Not only does this approach eliminate the need for any costly hardware purchases, with a cloud-based DNS filter there is no latency. The DNS-filter can be applied for all locations and managed through a single web-based interface. Controls can also be applied for different locations via an AD/LDAP client.
A cloud-based DNS filter is ideal for web filtering multiple locations, but what about protecting employees on the move? When employees travel for business, their mobile devices similarly need to be protected. A DNS filter can protect those employees online no matter where they access the Internet without the need to backhaul traffic.
Cloud-based DNS web filters are also the ideal solution for managed service providers (MSPs) who want to offer web filtering to their clients. The filters are highly scalable, and they offer multitenant management for MSPs and allow all clients settings to be configured and managed through a single pane of glass. Separate polices can be applied for each clients and reports can be easily generated. There is no need for any site visits, no need for patching, and web filtering can be offered no matter where the client is based.
WebTitan Cloud – Web Filtering Multiple Locations Made Simple
TitanHQ is a leading provider of DNS-based web filtering for businesses. WebTitan Cloud is an enterprise-class DNS-based web filtering solution that makes web filtering multiple locations effortless. The solution takes minutes to implement and requires no training to use. All web filtering controls can be applied remotely via an intuitive user interface.
If you run a business in multiple geographical locations, want to protect remote workers, or if you are a managed service provider that wants to add web filtering to your service stack, contact TitanHQ for further information on WebTitan Cloud.
Anatova ransomware is a new cryptoransomware variant that appears to have been released on January 1, 2019. It is stealthy, can infect network shares, has already been used in attacks in many countries around the world. It could well prove to become a major ransomware threat in 2019.
Ransomware has somewhat fallen out of favor with cybercriminals as cryptocurrency mining malware offers greater potential for profit. The development of new ransomware variants has slowed, but new variants are still emerging and the threat from ransomware is not going away any time soon. Ransomware attacks are still profitable for cybercriminals and as long as that remains the case the attacks will continue.
Anatova ransomware was identified and named by security researchers at McAfee. The name was taken from the name on the ransomware note. The previously unknown ransomware variant has been used in at least 10 countries, with over 100 Anatova ransomware attacks identified in the United States, more than 65 in Belgium, and over 40 in France and Germany.
Not only does the ransomware variant employ a range of techniques to avoid detection, infection can cause major damage and widespread file encryption. Further, the modular design allows the developers to easily add new functionality in the future.
Most of the strings in Anatova ransomware have been encrypted and different keys are required to decrypt them. Those keys have been embedded in the executable. 90% of calls are dynamic and use non-suspicious Windows APIs and standard C-programming language.
Once downloaded and executed, the ransomware performs a check of the name of the logged in user against a list of encrypted names and will exit if there is a match. Names that prompt an exit include tester, lab, malware, and analyst. These names are commonly used on virtual machines and sandboxes. A check will also be performed to determine the country in which the device is located. The ransomware will exit if the device is in any CIS country, Egypt, Syria, Morocco, Iraq, or India.
Anatova ransomware scans for files smaller than 1MB and checks for network shares, although care is taken not to disrupt the operating system during this process and raise a flag before files are encrypted. Once files have been identified, the encryption routine starts. The ransomware uses its own key, so each victim requires a separate key to unlock the encryption.
Once the encryption process has run, the ransom note is dropped on the desktop, the memory is cleaned, and volume shadow copies are overwritten 10 times to ensure files cannot be recovered from local backup files.
The ransom demand is relatively high – Around $700 (10 DASH) per infected machine. Since multiple devices can be infected with a single installation, the total ransom demand could well be considerable.
What is not 100% certain is how the ransomware is being distributed. McAfee detected one sample on a P2P file sharing network which masquerades as a free software program complete with game/application icon to encourage users to download and run the installer. Other attack vectors may also be used. Based on the current distribution vector, a web filter will offer protection against attacks if P2P file sharing/torrents sites are blocked.
The researchers believe Anatova ransomware has been created by highly skilled malware authors who are currently distributing a prototype of the ransomware. More widespread attacks are to be expected once this testing phase has been completed.
Hackers are taking advantage of poor Wi-Fi security to attack small businesses. This post covers simple steps to take to improve Wi-Fi security to block cyberattacks.
Small businesses can implement a robust firewall to protect against cyberattacks, but the Wi-Fi router is often a weak point. A Wi-Fi router providers wireless coverage for your business and it is a likely attack vector if security is lax. By attacking wireless routers, hackers can bypass your firewall.
Fortunately, there are simple steps you can take to improve Wi-Fi security and block attacks. Seven simple steps to take to improve Wi-Fi security have been listed below.
Simple Steps for Small Businesses to Take to Improve Wi-Fi Security
Some of the steps below are obvious security measures, but there have been many instances when small businesses have overlooked these simple protections, only for them to be exploited by hackers.
Change Router Admin Credentials
Changing default credentials is one of the easiest but most important steps to take to improve Wi-Fi security. Because it is so simple, no business should be guilty of this security faux pas, but many are, even large businesses. In November, a school system discovered that its WAN provider had not changed the passwords on routers that had been in use for years. This is not the login for Wi-Fi, but the password for the router itself. These default administrator passwords can be found with a simple Internet search.
Disable Remote Administration on Your Router
Many wireless routers allow users to access and change router settings from outside the network. For the majority of businesses, remote administration is not necessary so it should be disabled. While this setting can be convenient, there are other more secure ways to access router settings remotely such as using a VPN. Allowing remote administration makes it far too easy for hackers to access your router.
Monitor Your DNS Settings
In January 2019, the U.S. Department of Homeland Security issued an emergency directive to all government agencies instructing them to perform an urgent audit of their DNS records after it was discovered that a threat group was targeting government agencies and changing their DNS records. By hijacking the DNS, all employees could be directed to malicious websites – clones of legitimate sites. Businesses that do not have an internal DNS server often use their wireless routers for this. Businesses should regularly monitor their DNS settings to ensure that no changes have been made.
Limit the Range of Your Wi-Fi Signal
You will want to make sure that everyone on the premises can access your Wi-Fi network, but it is important that no one outside your offices can do so too. If your Wi-Fi signal is too strong, it could be accessed by someone outside your offices and out of sight – In a car parked in your lot for instance. An overly strong Wi-Fi signal makes it easy for an attacker to conduct brute force attacks without being seen.
Keep Firmware Updated
New router firmware will be periodically released by the manufacturer and, as with all other software updates, they should be applied as soon as possible. Firmware updates are issued to improve security and functionality. They address known vulnerabilities for which exploits exist. Some routers will be set to update automatically, others may require a manual update through the web-based interface. Be sure to check the manufacturers web page, as your router may no longer be supported, which means it is time for an upgrade.
Make Use of Your Guest Network
One of the most important security measures is to segment your network and this is especially important for Wi-Fi. You should not allow any untrusted device to connect to your network, such as those used by visitors. You should have a separate SSID for your employees and guests. This will keep guests away from your primary network.
Ensure Your Wi-Fi Network is Encrypted
You should ensure that your Wi-Fi network is encrypted with WPA as an absolute minimum. Without encryption your network will be open and hackers will be able to intercept wireless traffic. Currently the encryption standard is WPA2, although this will change to WPA3 in 2019. If you are planning on replacing your Wi-Fi router, make sure the new model supports WPA3. If your router only supports WEP it is time to upgrade.
Hackers are increasingly targeting small businesses. These 10 cybersecurity tips for small businesses can be implemented to improve security, prevent successful cyberattacks, and avoid costly data breaches.
Many small business owners misguidedly think that their company is too small to be a target for hackers but cyberattacks on small businesses are common and they are increasing. A successful attack on a Fortune 500 company is likely to be far more profitable for the hacker, but also much harder. Small businesses are relatively easy targets and attacks can be highly profitable.
Small business owners cannot afford to take cybersecurity lightly. A successful cyberattack could prove catastrophic. With this in mind, we have compiled 10 cybersecurity tips for small businesses that can easily be implemented to improve security.
Top Cybersecurity Tips for Small Businesses
Implement a Robust Firewall
A firewall is a cybersecurity solution that sits between a small business network and the outside world and prevents unauthorized individuals from gaining access to the network and stored data. Not all firewalls are created equal. Extra investment in a next generation firewall is money well spent. Don’t forget to also protect remote workers. Ensure that they are also protected by a firewall.
Create and Enforce Password Policies
You should implement password policies that require all users to set strong, secure passwords. A strong, unique password should be used for all systems. Passwords should include capitals, lower-case letters, a number, and a special character, and should be at least 10 digits long. Teach employees how to create secure passwords and enforce your password policies. Consider using a password manager so passwords do not need to be remembered. Consult NIST for the latest password guidance.
Security Awareness Training
Make sure you provide the workforce with regular security awareness training. This is the only way that you can create a culture of cybersecurity. Be sure to cover the security basics, safe Internet use, how to handle sensitive data, creation of passwords, and mobile device security. You should provide training to help employees avoid phishing attacks and consider phishing simulation exercises to test the effectiveness of your training program.
Multi-factor authentication involves the use of a password and at least one other method of authentication. If login credentials are compromised, an additional factor is required to gain access to an account or the network such as an SMS message to a user’s smartphone.
It is essential to have a good backup policy. In the event of disaster, such as a ransomware attack, you need to be able to recover critical data. Backups must also be tested to make sure files can be recovered. Don’t wait until disaster strikes to test whether data can be recovered. A good strategy is the 3-2-1 approach. Three backup copies, on two different types of media, with one copy stored securely offsite.
Software and Firmware Updates
Vulnerabilities are regularly found in computer software. Patches are released to correct those vulnerabilities, including those that are being actively exploited. Make sure patches are applied promptly, software is kept 100% up to date, and the most up to date firmware has been installed. Implement automatic updates where possible and create a schedule for updates if they need to be performed manually.
It is a standard best practice to segment networks and split them into subnetworks. Not only will this improve security it can also improve performance. By preventing access between segments, if one part of the network is compromised, an attacker will not have access to all systems and data. Also make sure you limit access to sensitive data and restrict the use of admin credentials. Apply the rule of least privilege. Do not give employees access to data, networks, and software that they do not need for day to day work duties.
Implement a Spam Filter
Arguably the biggest cyber threat that small businesses face is phishing. A single phishing email could allow an attacker to bypass your perimeter defenses and obtain login credentials or install malware. An advanced spam filter will allow you to improve productivity by blocking non-malicious spam emails and prevent phishing emails from being delivered to inboxes.
Secure Wi-Fi Networks
If you have a wireless network in your workplace it needs to be protected. Ensure that it is secured, data are encrypted, and that it is hidden and does not broadcast its SSID. Use WPA2 for encryption (or WPA3 if possible). Change default passwords and ensure your wireless router cannot be accessed from outside the network.
Consider Implementing a Web Filter
A web filter provides protection against web-based attacks by preventing employees from visiting phishing websites and sites that host malware. A DNS-based web filter can protect wired and wireless networks and even remote workers. It will block malware downloads and prevent users from accessing dangerous websites and those that serve no work purpose thus improving productivity.
The news headlines frequently warn businesses of the need to improve cybersecurity protections to thwart hackers, but not all threats come from outside the company. There are various types of insider threats that need to be managed and mitigated, yet these are all too often overlooked or insufficient controls are put in place to reduce the risk of a deliberate or accidental breach.
What are Insider Threats?
An insider threat is one that comes from within the company, typically an employee who accidentally or deliberately takes an action that causes harm or loss to the company.
Hackers attack companies to gain access to their networks to spy on companies, obtain secrets, steal data or sabotage systems. Breaking through perimeter defenses can be time consuming and difficult but if an insider wants to steal data or sabotage a system, it is far easier as they already have network access.
Not all insider threats involve intentional malicious actions by employees. An employee can also act in a way that negatively affects their company without intending to cause any harm.
This could be intentionally violating company policies in a non-malicious manner. An example would be the installation of software to save the employee time or to allow them to work more efficiently. Installing unauthorized software carries a risk of a malware or spyware infection. An employee could violate company policies which could lead to an accidental data breach. Then there is human error, such as sending an email containing sensitive information to the wrong person. Such actions could prove costly.
Businesses need to protect against all insider threats if they are to avoid costly data breaches. A great many data breaches result from too little focus on cybersecurity defenses to block the threat from within.
Malicious Acts by Employees
Anyone that has access to sensitive company data could potentially abuse their access rights to view or steal data. There is no particular profile of a malicious insider. Everyone could decide one day to steal information or sabotage systems, but you can protect against malicious insiders and manage the risk.
Cover insider threats in security awareness training and encourage employees to be vigilant and report suspicious activity. Provide them with an easy way to report their concerns.
Implement tools that monitor for anomalous behavior
Implement controls to prevent the use of portable storage devices such as thumb drives
Implement tools that prevent employees from downloading and running certain files types – Executable files for instance.
Apply the rule of least privilege – Don’t let employees access data/systems that they do not need to access to complete their day to day work duties
Accidents Will Happen…
The insider threats that can be the hardest to defend against are mistakes by employees. These types of insider threats include responding to a phishing email and disclosing login credentials, sending sensitive data to the wrong email recipient, accidentally visiting malicious websites, and inadvertently downloading malware. These threats need to be managed and mitigated through policies and procedures, training, and software solutions.
…But You Can Minimize Risk!
Phishing is arguably the biggest threat. Hackers know all too well that people make mistakes and can easily be fooled. Priority number one should be blocking phishing emails and making sure they are not delivered. For that you need an advanced spam filter. The more phishing emails that are blocked, the lower the risk of a click.
Security awareness training is also essential. When a phishing email lands in an inbox, employees need to have the skills to recognize it as such. Provide training and make the training interesting to engage employees. Interactive training courses can help in that respect. Make sure you test your employees’ knowledge afterwards with phishing email simulations. They will let you know who has taken the training on board and who needs further training.
Training needs to cover all security threats, not just phishing. Teach employees security best practices, including checking badges before allowing someone into the building, password security, keeping credentials private, and safe use of WiFi.
Another important technical control to implement is a web filter. A web filter allows businesses to control what employees can do online. They block access to phishing websites, block drive-by malware downloads, and prevent employees from visiting questionable websites that carry a high risk of malware infections or malvertising redirects: Adult sites and torrents/P2P file sharing sites for instance. Some web filters will also keep employees safe and secure when working remotely.
The important thing for businesses is not to leave things to chance or to assume they are too small to worry about insider threats and data breaches. Every business is at risk, regardless of size.
For further information on software solutions that can protect against data security threats give the TitanHQ team a call.
A new form of MongoLock ransomware is actively being used in a global campaign. A 0.1 BTC ransom is demanded, although file recovery may not be possible. The ransomware immediately deletes files and formats backup drives and a recoverable copy may not be retained by the attackers.
MongoLock ransomware was first detected in January 2017. A major campaign involving the ransomware was detected in September 2018 with the latest attacks having been ongoing since December 2018. The attackers are gaining access to unprotected or poorly protected MongoDB databases and are deleting data and replacing the databases with a new database. Inside the database is a file called readme that contains the ransom demand.
The attackers claim to have exported the database before encrypting it. Victims are required to make a 0.1 BTC payment to a supplied Bitcoin wallet or contact the attackers via email. Many victims have chosen to pay the ransom; however, there is no guarantee that data can be recovered. It is unclear whether the attackers are making a copy of the database or are simply deleting it.
The attacks are automated and scripts are used to delete the database and create the ransomware note, but the scripts are not always effective. Even if it is the intention of the attackers to obtain a copy of the database, that may not always happen.
The latest version of MongoLock ransomware also conducts a scan of local drives and deletes important data, including files saved to the Desktop, My Documents folder, Recent files, favorites, and any backup files that can be located. The drives are then formatted. This makes payment of the ransom all the more likely. Users are advised they have just 24 hours to make payment before the database is permanently deleted.
The file deletion routine is executed after the files have been uploaded to the attackers’ C2 server, so they can potentially be recovered if the ransom payment is made. However, if the computer is taken offline, file deletion continues but no copy of the file will be obtained by the attackers.
These attacks are primarily conducted on exposed MongoDB databases, which can easily be found using the Shodan search engine. Any businesses that uses MongoDB should ensure that the databases are properly secured, and that authentication is required to gain access. It is also important to ensure the databases cannot be accessed remotely over the Internet.
It is also essential to adopt a good backup strategy. The 3.2.1 approach is recommended. Make three backups, stored on two separate devices, with one copy stored securely off site on a non-networked device.
A malvertising campaign has been detected that delivers two forms of malware: The new, previously unknown Vidar information stealer and subsequently, the latest version of GandCrab ransomware.
The packaging of multiple malware variants is nothing new of course, but it has become increasingly common for ransomware to be paired with information stealers. RAA ransomware has been paired with the Pony stealer, njRAT and Lime ransomware were used together, and Reveton ransomware is used in conjunction with password stealers.
These double-whammy attacks help threat actors increase profits. Not everyone pays a ransom, so infecting them with an information stealer can make all infections profitable. In many cases, information can be obtained and sold on or misused and a ransom payment can also be obtained.
The latest campaign uses the Vidar information stealer to steal sensitive information from a victim’s device. The Vidar information stealer is used to obtain system information, documents, browser histories, cookies, and coins from cryptocurrency wallets. Vidar can also obtain data from 2FA software, intercept text messages, take screenshots, and steal passwords and credit/debit card information stored in browsers. The information is then packaged into a zip file and sent back to the attackers’ C2 server.
The Vidar information stealer is customizable and allows threat actors to specify the types of data they are interested in. It can be purchased on darknet sites for around $700 and is supplied with an easy to use interface that allows the attacker to keep track of victims, identify those of most interest, find out the types of data extracted, and send further commands.
Vidar also acts as a malware dropper and has been used to deliver GandCrab ransomware v5.04 – The latest version of the ransomware for which no free decryptor exists.
While many ransomware variants are delivered via spam email or are installed after access to systems is gained using brute force tactics on RDP, this campaign delivers the malicious payload through malvertising that directs traffic to a websites hosting the Fallout or GrandSoft exploit kits. Those EKs exploits unpatched vulnerabilities in Internet Explorer and Flash Player. The campaign targets users of P2P file sharing sites and streaming sites that attract large amounts of traffic.
Infection with the Vidar information stealer may go undetected. New malware variants such as this may be installed before AV software malware signatures are updated, by which time highly sensitive information may have been stolen, sold on, and misused. If GandCrab ransomware executes, files will be permanently encrypted unless a ransom is paid or files can be recovered from backups.
Businesses can protect against attacks such as these by ensuring that all operating systems and software are promptly patched. Drive-by downloads will not occur if the exploits for vulnerabilities used by the exploit kit are not present.
An additional, important protection is a web filter. Web filters prevent users from visiting websites known to host exploit kits and also sites that commonly host malicious adverts – torrents sites for instance. By carefully controlling the sites that employees can access, businesses can add an extra layer of protection while avoiding legal liability from illegal file downloads and improving productivity by blocking access to non-work-related websites.
For further information on web filters for businesses and MSPs, contact the TitanHQ team today.
The U.S. government has issued a warning following a spate of MSP cyberattacks by nation-state sponsored hackers.
Homeland Security Warns of Targeted MSP Cyberattacks
Managed service providers (MSPs), cloud service providers (CSPs), and managed security service providers (MSSPs) have been warned about an increase in malicious cyber activity and targeted attacks on IT service providers. Nation-state sponsored hackers are targeting IT service providers in an attempt to gain access to their networks, and ultimately, those of their clients.
It is not difficult to see why MSPs, CSPs, and MSSPs are such an attractive target. These IT service providers usually have administrator access to their clients’ networks or certainly elevated privileges that could allow an attacker to gain access to servers, security appliances, and databases of multiple clients.
The threat of attack is theoretical. There has been an increase in MSP cyberattacks in recent months, so much so that the U.S. Department of Homeland Security (DHS) has issued a warning to all IT service providers specifically due to an increase in attacks on IT service providers by Chinese government-backed hackers.
The DHS Cybersecurity and Infrastructure Security Agency (CISA) has issued cybersecurity guidance for IT service providers on steps that need to be taken to improve security, detect attacks quickly, and prevent threat actors from gaining access to their clients’ networks. Since companies that use IT service providers have also been warned of the risk of attack through their IT companies, MSPs, MSSPs and CSPs are likely to be contacted by clients wanting reassurances.
IT service providers should therefore be proactive and n ensure that CISA guidance is being followed to better protect themselves and their clients.
Feds Launch Campaign to Raise Awareness of Cyber Risks
CISA is not the only government agency to issue a warning in the past few days. The Trump administration has launched a new campaign to raise awareness of cyber risks in all industry sectors. The “Know the Risk, Raise your Shield campaign is being spearheaded by the National Counterintelligence and Security Center (NCSC) at the Office of the Director of National Intelligence. The campaign has been launched in response to increased cyberattacks from state sponsored hackers in Russia, China, Iran, and North Korea and independent hackers.
The aim of the campaign is to ensure that cybersecurity best practices are being followed to make it much harder for the attackers to succeed. The NCSC is aware that improved cybersecurity comes at a cost, but explains that investment in cybersecurity defenses is money very well spent and reminds businesses that an ounce of security equates to a pound of protection.
How Can Businesses and MSPs Improve Their Defenses?
With MSP cyberattacks on the increase it is essential that defenses are improved. While there are many ways that MSPs and businesses can be attacked, one of easiest ways is phishing. Phishing targets a weak link in security defenses: Employees. If a phishing email is delivered to an inbox and an employee responds, credentials will be obtained by the attacker that gives them a foothold to launch further attacks on other employees and MSP clients.
It is therefore important to improve awareness of the risks and train employees how to recognize email threats and how to react. It is also important to ensure that technical spam defenses are implemented to make sure phishing threats are blocked on the server and are not delivered to end users’ inboxes or local spam folders. SpamTitan is an ideal solution for MSPs to implement to block these phishing attacks on their employees and their clients.
A DNS based web filter should also be implemented to ensure that should a malicious email make it past the spam defenses, employees are prevented from visiting malicious websites. A DNS-based web filter blocks attempts to access malicious sites during the DNS lookup process and adds an extra layer of security against phishing.
For further information on spam filtering and web filtering for businesses and MSPs, speak to the TitanHQ team today.
Other important steps to take to improve security include:
Use of strong password policies
Applying the principle of least privilege
Ensuring network and host-based monitoring systems are implemented and logs are regularly checked for signs of malicious activity
Performing regular vulnerability scans to identify security weaknesses before they are exploited.