If you have yet to implement a web filtering solution to control the content that your employees can access at work, you are taking an unnecessary risk that could result in a costly malware infection, ransomware being installed on your network, or a lawsuit that could have been prevented by implementing basic web filtering controls. Many SMBs have considered implementing a web filter yet have not chosen a solution due to the cost, the belief that a web filter will cause more problems than it solves, or simply because they do not think it offers enough benefits. In this post we explain some of the common misconceptions about web filtering and attempt to debunk some common web filtering myths.
Common Web Filtering Myths
Antivirus Solutions Provide Adequate Protection from Web-Based Malware Attacks
Antivirus software is a must, although products that use signature-based detection methods are not as reliable as they once were. While antivirus companies are still quick to identity new malware variants, the speed at which new variants are being released makes it much harder to keep up. Further, not all malware is written to the hard drive. Fileless malware remains in the memory and cannot easily be detected by AV software. Antivirus software is still important, but you now need a host of other solutions to mount a reasonable defense against attacks. Layered defenses are now a must.
Along with AV software you should have anti spam software in place to block email-based threats such as phishing. You need to train your workforce to recognize web and email threats through security awareness training. Firewalls need to be set with sensible rules, software must be kept updated and patches must be applied promptly, regular data backups are a must to ensure recovery is possible in the event of a ransomware attack, and a web filtering solution should be installed.
A web filter allows you to carefully control the web content that can be accessed by employees. By using blacklists, websites known to host malware can be simply blocked, redirects via malvertising can be prevented, and controls can be implemented to prevent potentially malicious files from being downloaded. You can also prevent your employees from visiting categories of sites – or specific websites – that carry a higher than average risk.
There are other benefits to web filtering that can help you avoid unnecessary costs. By allowing employees to access any content, organizations leave themselves open to lawsuits. Businesses can be held liable for activities that take place on their networks such as accessing illegal content and downloading/sharing copyright-protected material.
Web Filtering is Prohibitively Expensive
Many businesses are put off implementing a web filtering solution due to the perceived cost of filtering the Internet. If you opt for an appliance-based web filter, you need to make sure you have an appliance with sufficient capacity and powerful appliances are not cheap. However, there is a low-cost alternative that does not require such a major cash commitment.
DNS filtering requires no hardware purchases so there is no major capital expenditure. You simply pay for the licenses you need and you are good to go. You may be surprised to find out just how low the price per user actually is.
Web Filtering is Too Complicated to Implement
Some forms of web filters are complex, and hardware-based filters will take some time to install and configure, which will take IT staff away from important duties. However, DNS based filters could not be any easier to implement. Implementing the solution is a quick process – one that will take just a couple of minutes. You just need to point your DNS to your web filtering service provider.
Even configuring the filter is straightforward. With WebTitan you are given a web-based portal that you can use to configure the settings and apply the desired controls. In its simplest form, you can simply use a checkbox option to select the categories of websites that you want to block.
Since WebTitan includes a database of malicious websites, any request to visit one of those websites will be denied. You can also easily upload third party blacklists, and for total control, use a whitelist to only allow access to specific websites.
Employees Will Just Bypass Web Filtering Controls
No web filtering solution is infallible, although it is possible to implement some basic controls that will prevent all but the most determined and skilled workers from accessing prohibited websites. Simple firewall rules can be easily set and you can block DNS requests to anything other than your approved DNS service. You can also set up WebTitan to block the use of anonymizers.
IT Support Will be Bombarded with Support Calls from Employees Trying to Access Blocked Websites
If you decide to opt for whitelisting acceptable websites, you are likely to be bombarded with support calls when users discover they are unable to access sites necessary for work. Similarly, if you choose to heavily filter the Internet and block most categories of website, then your helpdesk could well be swamped with calls.
However, for most companies, filtering the internet is simply a way of enforcing acceptable usage policies, which your employees should already be aware of. You are unlikely to get calls from employees who want access to porn at work, or calls from employees who want to continue gambling and gaming on the clock. Restrict productivity draining sites, illegal web content, phishing websites, and sites that are not suitable in the workplace, and explain to staff your polices in advance, and your support calls should be kept to a minimum.
Find Out More About DNS Filtering
If you have yet to implement DNS filtering in your organization, it is possible to discover the benefits of Internet filtering before committing to a purchase. TitanHQ offers a free trial of WebTitan Cloud (and WebTitan Cloud for WiFi) so you can try before committing to a purchase.
If you would like further information on getting started with web filtering, have technical questions about implementation, would like details of pricing or would like a demo or a free trial, contact the TitanHQ team today.