Due to the high cost per user, many SMBs and managed service providers (MSPs) are looking for an OpenDNS alternative that provides the same or better protection at a much lower cost. At TitanHQ, we have the solution. We offer an advanced cloud-based web filtering solution that provides excellent protection from online threats with highly granular filtering for precision control over the types of web content that can be accessed by end users.
In this post we will explain why so many SMBs and MSPs have signed up for our OpenDNS alternative, and why WebTitan Cloud is, in general terms, a direct swap out for OpenDNS. However, first we should explain about OpenDNS and Cisco Umbrella as the two names are often used interchangeably.
What is Cisco Umbrella?
OpenDNS is a company that was founded on 2006 and provides domain name system resolution services and provides protection against Internet threats. OpenDNS was acquired by Cisco in August 2015. Under the terms of the $635 million acquisition, the OpenDNS name was retained for its free-to-use home solutions but Cisco re-branded the business and enterprise solutions as Cisco Umbrella. The reason the OpenDNS solution cannot be used by businesses is due to the limits placed on the number of users. Since there is a maximum number of users that can be protected, the business version – Cisco Umbrella – must be used.
The Cisco Umbrella business DNS filtering solutions, which this post covers, are not free services, but paid subscription services. These subscription services are available in three different packages. The most basic package: Cisco Umbrella DNS Security Essentials; the mid-range solution: DNS Security Advantage; and the top level solution: DNS Secure Internet Gateway.
OpenDNS Cost Per User
First, let us consider one of the most important reasons for seeking an OpenDNS alternative: Cost. Cisco’s OpenDNS business DNS filtering service is a popular choice with enterprises, SMBs, and MSPs for good reason. It is an accomplished web filtering solution but that comes at a price. At the time of writing, the OpenDNS cost per user is around $2.20 per month (based on 100 users). While that is a small price to pay for the level of protection that a web filter provides and the potential for productivity increases through careful content control, the cost adds up. For 100 users, that’s $220 per month and $2,640 per year.
WebTitan costs $0.90 per user, per month. That’s just $90 per month and only $1,080 per year. That provides a saving of $1,560 per year based on a 1-year subscription and the cost can be lowered further with a 3-year subscription.
Such a major cost saving makes WebTitan Cloud a very attractive OpenDNS alternative, but price isn’t everything and the lowest cost solutions are not always the best. In this case however, it is possible to save a small fortune without compromising security and control, while improving usability and gaining other important benefits.
A Direct Swap Out for OpenDNS That Will Save a Small Fortune
OpenDNS Cisco Umbrella and WebTitan are best-of-breed DNS-based web filtering solutions that combine advanced protection against malware, phishing, and other web-based threats. They also offer precision control for restricting access to certain types of online material.
Both solutions have been designed with the same core principles and both can be used to block downloads of file types commonly associated with malware and ransomware, such as .exe, .js, .scr, .dll and other executable file types.
To protect against phishing, both solutions support the use of blacklists – Lists of websites and IPs that have previously been identified as malicious or have a low trust score. These phishing web pages are often visited by end users after clicking embedded hyperlinks in emails. Both web filters therefore serve as an important additional layer of protection against phishing.
Both solutions allow filtering controls to be set for different users, at the individual, user group, department, or organization level via category-based filters, which makes it easy to quickly apply and enforce your acceptable Internet usage policies.
Both solutions offer a high level of protection, but for many SMBs and MSPs, the price of WebTitan is the deal clincher. However, there are several other benefits of WebTitan Cloud over OpenDNS.
WebTitan Cloud Advantages over OpenDNS
Some of the key advantages of WebTitan Cloud over OpenDNS are detailed below.
Certain types of businesses, such as MSPs, will be reluctant to direct users to an external cloud service. To meet the needs of those businesses, TitanHQ offers different hosting options. Typically, WebTitan is hosted within TitanHQ’s own environment, but it is also possible for the solution to be hosted locally to give users greater control and privacy or in a private cloud.
The WebTitan pricing model is perfectly transparent and all features are included in the price, including customer support at no additional cost. TitanHQ can also offer flexible licensing and can negotiate commercial arrangements that suit both parties. Pricing can be based on APs, IPs, or locations. For MSPs there are no monthly minimums, no yearly commitments, and the solution will grow and shrink with customers’ needs. OpenDNS Cisco Umbrella has a complex, multi-tiered pricing system with some of the advanced features only available as an add-on which further increases the cost. Customers also often end up paying for capacity that is not used.
World Class Support
All WebTitan Cloud users benefit from industry leading, world class support, including scalable pre-sales and technical support and sales & technical training. Support is provided for all users at no additional cost. Support is also provided to customers taking advantage of the free trial. Only email support is provided with the lowest tier of OpenDNS Umbrella unless the support package is upgraded at an additional cost. The speed at which support is provided by Cisco is a common complaint among its customers.
There will be times when organization-wide or individual filtering controls need to be bypassed. Rather than changing a policy for a particular user and then having to revert back to the original policy, TitanHQ developed bypass codes called cloud keys. These cloud keys can be used to temporarily bypass filtering policies. They can be set to expire after a certain time period or after a certain number of uses.
An Ideal OpenDNS Alternative for Managed Service Providers
The biggest exodus from OpenDNS to WebTitan is MSPs. As mentioned in the previous section, the ability to host WebTitan locally is a major benefit for many MSPs who prefer to host their solutions in their own private clouds.
As an additional benefit, WebTitan Cloud can be supplied in full white-label form and is completely re-brandable. The solution allows customized block pages to be created – these pages are displayed when a user attempts to visit a web page that contravenes company policies. The UI can also be re-branded and customized to include corporate branding. OpenDNS does not offer MSPs a white-label solution and cannot be re-branded.
TitanHQ also ensures WebTitan Cloud fits seamlessly into MSPs service stacks through the use of APIs and RMM integrations. The multi-tenant dashboard allows MSPs to keep clients separated and apply controls on an individual client basis and also to manage client settings in bulk. The APIs make it easy to integrate the solution into existing security and customer management systems.
The low price of our OpenDNS alternative allows MSPs to add web filtering to their existing security packages to better protect their customers while saving themselves a great deal of support time. TitanHQ also offers monthly billing and high margins for MSPs. With WebTitan it really is possible to make 100 points.
Feedback from MSP Clients
"When we decided to trial WebTitan we were happily surprised. Straightaway we dropped Cisco Umbrella and moved to WebTitan and it is impressing us every day. WebTitan easily integrated into Network Needs existing service stack, avoiding any delays in offering the service. There is comprehensive remote management and monitoring via an API. Any MSP will benefit from WebTitan’s many advantages" - Network Needs Technical Director, Ryan Lochhead.
"We looked at Cisco Umbrella last year and ended up going with WebTitan, I've been happy with it so far. It is cloud based, but make sure you install the VM appliance they offer for free to help it sync with your AD to show what user is accessing the content. The cost was a whole lot less than OpenDNS for the same functionality." - Chad1642, MSP, Spiceworks
"Comprehensive protection at a reasonable price. I really love the amount of options you have in protecting your network. There seems to be an almost endless granularity in filtering.
My clients have realized the potential of DNS Filtering services. The reporting has gotten more comprehensive. Our recurring revenue has increased because of this." - Capterra MSP
"The service is very intuitive and easy to use. I'm using it as an MSP provider and the integration with the API is simple, well documented and supported. Makes it much easier to use and offer it to our customers. Offering domain filtering services to my customers, and not having to develop it as a service of our company, made it economically better" - Wasserman MSP, Australia
How Do WebTitan and OpenDNS Compare?
One of the best ways to find out about how the two different solutions compare is to use independent software review sites such as G2 Crowd. The site includes more than 650,000 reviews from verified users. Those users consistently rate WebTitan Cloud higher than alternative web filtering solutions and across the 6 rating areas, WebTitan Cloud achieves higher ratings than OpenDNS Umbrella and is the highest rated solution out of all OpenDNS alternatives reviewed on the platform.
Speak to TitanHQ About Changing from OpenDNS to WebTitan
If you are looking for an OpenDNS alternative and would like further information about WebTitan Cloud, would like to book a product demonstration to see WebTitan Cloud in action, or are interested in signing up for a free trial of the full solution, contact the TitanHQ team today and our friendly sales staff will be happy to help.