Radio operator stops deluge of spam email with SpamTitan

With 130 staff in 7 different offices NRC radio station was becoming increasingly dependant on email. Unfortunately the value of email was being severely eroded by a deluge of spam email, phishing emails and other unwanted messages.

“SpamTitan has drastically cut our spam, drastically reduced the load on our mail server and provided rock-solid protection against both existing and emerging threats. You can’t ask for more than that!”

web protection
Mike Pluta

Vice President of Engineering

NRC’s Challenge

  • NRC has 130 staff in 7 different offices and found that it was becoming increasingly dependant on email as a method of communication.
  • Unfortunately, NRC also found that the value of its electronic communications was being severely eroded by a deluge of spam email, phishing emails and other unwanted messages. According to Mike Pluta, Vice President of Engineering and Operations at NRC, “Each of our staff was receiving more than 200 emails per day on average and about 90% of those emails were spam.”
  • Dealing with the unwanted emails was consuming a considerable amount of staff time. “We were receiving close to 12 million spam emails a month,” stated Pluta, “Even if it only took a second to review and delete each spam – and that’s a very conservative estimate – it would mean that our staff were wasting more than 3,000 hours a year simply processing junk mail. And top of that there was time being wasted on calls to the IT department plus a drain on network resources.”
  • NRC was concerned about protecting its employees. “NRC is a responsible employer and we take our duty of care towards our employees very seriously. The spam emails were often either offensive or phishing for personal information and we absolutely had to do something to protect staff from that,” said Pluta.
  • After evaluating a number of different options, the NRC eventually selected SpamTitan.”For us, the deciding factor was the ease with which SpamTitan could be deployed and managed,” said Pluta. “As a relatively small company with limited in-house resources, we really needed a set-and-forget type product that wouldn’t place too much of a drain on our IT department’s time. SpamTitan seemed to fit the bill.”

The Solution

  • SpamTitan provides enterprise-class functionality at a price that puts it within easy reach of smaller businesses.
  • In addition to its state-of-the art anti-span engine, SpamTitan also features industry-leading anti-virus engines from ClamAV and Bitdefender to ensure complete and up-to-the-minute protection from spam, viruses, phishing scams and other email-borne threats. The solution’s end-user spam management controls enable end-users to control their own spam settings, without having to resort to the IT department.
  • With some solutions, misidentification of email can be a real problem. Should an email being incorrectly deleted, business opportunities can be lost and reputations and relations can be damaged. SpamTitan has been designed to minimize the possibility of messages being misidentified. “We’ve been running SpamTitan for 12 months. In that time it’s blocked roughly 12 million junk emails, but I’ve received less than 5 calls from staff about false-positives,” said Pluta.
  • Pluta is delighted with SpamTitan’s effectiveness. “SpamTitan has drastically cut our spam, drastically reduced the load on our mail server and provided us with rock-solid protection against both existing and emerging threats. You can’t ask for more than that.”

Successfully Stop Spam Email

“SpamTitan has performed perfectly since day one. It took about 30 minutes to install and was immediately able to block almost 100% of the spam that we had been receiving. The end-user controls are great and really help cut the helpdesk’s workload. Staff can control their own whitelists and blacklists and can easily access any legitimate emails which have been incorrectly identified as spam and quarantined.”

Time Saved

Over 3000 work hours a year saved processing junk mail

Flexible Protection

SpamTitan now protects 130 staff in 7 different offices from spam email, viruses and other email- borne threats

Easy

It took 30 minutes to install, couldn’t have been simpler!

How SpamTitan Prevents Malicious Emails from Being Delivered

SpamTitan uses predictive techniques such as Bayesian analysis and heuristics to identify new threats such as zero-day attacks and new malware variants. Embedded hyperlinks are also individually analyzed against six different Real Time Blacklists. The result is far fewer spam and malicious emails arriving in inboxes.

How SpamTitan Spam Filtering Works

Although most email services provide some level of proprietary spam detection, third-party spam filtering solutions will greatly improve spam email detection rates. The failure to implement an additional email security solution will mean spam and more serious email threats will still be delivered to inboxes.

Comparison of Office365 and SpamTitan Features

Office 365 is one of the most popular email services used by businesses, yet the security features often fail to block spam and phishing emails. Organizations that are used to dedicated security solutions with advanced filtering capabilities and detailed reporting functionality are likely to find Microsoft Office 365 default security options to be insufficient. Organizations looking for greater protection from email threats need to add an additional layer of security to Office 365.

SpamTitan uses a variety of techniques to detect spam and malicious emails. SURBL filtering, Bayesian analysis, auto learning, heuristics, and malicious URL detection mechanisms are used on all incoming emails. These techniques result in a spam detection rate of 99.97%. To protect against malware and ransomware, SpamTitan uses two leading AV engines. Along with other anti-malware controls, 100% of known malware is blocked and even new malware variants are prevented from reaching end users’ inboxes.

Comparison of Office365 and SpamTitan